ComplaintsforSimplilearn

• Initial Complaint

  09/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I enrolled in a course with Simplilearn paying $2000 on September 2023 since I have working with them to resolve the issue and hoping to enhance my skills and knowledge. Unfortunately, my experience has been far from satisfactory due to several unfulfilled promises and service issues. Firstly, I was assured access to multiple trainers, which never materialized. Instead, I was assigned a single trainer whose expertise did not meet the expected standards. Additionally, the flexible scheduling options that were promised were not provided, making it difficult to balance my learning with other commitments. Furthermore, I was supposed to receive a voucher as part of the course package, but this has yet to be delivered. This lack of follow-through on commitments is disappointing and raises concerns about the reliability of the services offered. The Learning Management System (LMS) portal has also been problematic, frequently experiencing downtime and disrupting my learning process. This technical issue further detracts from the overall experience. Given these challenges, I am left feeling frustrated and let down by the service provided. I hope Simplilearn takes these concerns seriously and works towards improving their offerings to meet the expectations they set for their customers.

  Business response

  09/25/2024

  Hi Abhi,

  We are upset to hear your experience with Simplilearn wasn't as expected. We have forwarded your issue to the concerned department. Our team will take the responsibility of reaching out to you at the earliest.
  Thanks and hope we can make things right with you.

• Initial Complaint

  09/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am writing to formally lodge a complaint against Simplilearn for engaging in deceptive practices and continuing to charge my account unjustly, despite my early notification of dissatisfaction. I was initially lured into enrolling in a post-graduate program with Simplilearn under the belief that it would significantly contribute to my career advancement. However, during the very first session, it became apparent that the curriculum did not align with what was presented prior to my enrollment. Recognizing this discrepancy, I immediately reported my concerns to the Simplilearn account management team. Upon voicing my concerns, I was advised by my account manager to attend a second session, under the assurance that I would receive a refund of $3,150 if the issues persisted. I attended the second session, as instructed, but the content remained misaligned with the promised curriculum. Following that, I made it clear to the account manager that I would no longer be attending the program, and I officially requested a refund. Despite this, Simplilearn has continued to charge my account without justification. These charges are not only unreasonable but also a breach of the assurances made to me. I have documented evidence of Simplilearn's internal dishonesty regarding this matter and their failure to fulfill the promises made during the enrollment process. I kindly request immediate action to resolve this situation. I expect a full refund of the $3,150 as initially promised, along with a cessation of any further charges to my account. Should this issue remain unresolved, I will have no choice but to escalate this matter to the relevant consumer protection authorities and pursue other appropriate legal remedies. I trust that this matter will be addressed with the urgency it deserves. Btw, I have also written to the CEO Mr. ******* ***** directly beyond the account management team. No response!

  Business response

  09/23/2024

  Hi Sanjay,

  We are upset to hear your experience with Simplilearn wasn't as expected. We have forwarded your issue to the concerned department. Our team will take the responsibility of reaching out to you at the earliest.
  Thanks and hope we can make things right with you.

  Customer response

  09/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, currently. Attached is the Response from SimpliLearn assuring a quick resolution.
  
  Sincerely,
  
  Sanjay K*****

• Initial Complaint

  08/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a *** package with an access code and test voucher. I tried to use the voucher several times and was getting an error from the *** site saying the voucher wasnt valid. I contact support 4 different times asking for help. They said they would send me an update voucher code by email with instructions. However I never received anything. I followed up with their chat support twice and finally I was given a response that my code expired in June and they cant do anything about it. After multiple attempts to reach them and get this resolved no one wanted to help me. I have followed up with them twice again and they arent responding again.

  Business response

  08/27/2024

  Hi ******,

  We are upset to hear your experience with Simplilearn wasn't as expected. We have forwarded your issue to the concerned department. Our team will take the responsibility of reaching out to you at the earliest.
  Thanks and hope we can make things right with you.

  Customer response

  08/27/2024

   
  Complaint: 22186231
  
  I am rejecting this response because: I have been trying to work this out with you guys for months and months. In fact *** been talking to my account manager and she doesnt respond for several days or weeks at a time. Please at this point refund me the $500 that I paid for the *** test. I do not have anymore patience left to wait for you. 
  
  Sincerely,
  
  ***********************

  Business response

  09/02/2024

  Hi ******,

  We have been trying to get in touch and haven't heard back from you. Let us know a convenient time we can get through by reverting to the email we have sent.

  Customer response

  09/03/2024

   
  Complaint: 22186231
  
  I am rejecting this response because:
  I have responded to your email and have let you know that I will work on the link and the code next week. Please allow me time to work through this and make sure it works. 
  Sincerely,
  
  ***********************

• Initial Complaint

  08/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a learning package from simplilearn in order to obtain a ITIL computer certificate back in April of this year. It included modules, mock quizzes, mock exam and a voucher for the main exam itself. Unfortunately, the questions on both the mock quizzes and exams were nothing like the actual it. This failed to adequately prepare me the main exam. I have had numerous issues from the very start continuing even during the exam day itself. Immediately upon finishing and throughout the exam I felt cheated and underprepared. The questions between the mock exams were nothing like the real one. Even the modules did not provide substantial help in terms of preparing and studying. There were technical problems accessing my exams and forced me to rush because had other important commitments that day. It took three months before they offered a type of solution. The solution they proposed was a discount on my next purchase to retake the exam. I do not see the benefit of once again purchasing the package even with a discount since it wont help prepare me for the types of questions and word of such questions on the exam. As stated in each email seeking resolution time is of the essence and still no effort made to resolve in timely manner. I feel with everything I have had to endure and the lack of any real substantial assistance as stated I feel the only just solution is to giving me that single point which would allow me to pass. When contacted customer service I continually got the run and having my complaint handed off to the next person with no real progress or they provided no help. When tried to contact the ******************************* somebody would answer and immediately hang up. I have bee told I cannot speak with a supervisor or someone that can better handle my complaint

  Business response

  08/21/2024

  Hi ***,

  We are upset to hear your experience with Simplilearn wasn't as expected. We have forwarded your issue to the concerned department. Our team will take the responsibility of reaching out to you at the earliest.
  Thanks and hope we can make things right with you.

  Customer response

  09/04/2024

  To whom it may concern,

  I have not received a response like the one you provided. Mostly, I have been trying to get a satisfactory resolution but all I have been getting is the run around and when attempt to contact someone directly or get immediate assistance I keep receiving generic response even though the subject states all of my previous tickets. I feel as though the goal of just constantly receiving generic responses is to frustrate me into not following through for what I feel is a fair solution. 

  Business response

  09/10/2024

  Hi there, we've sent an email addressing this issue. Please check & feel free to reach out to us at **************************************** for any further concerns.

  Customer response

  09/17/2024

  I have replied/considering their latest offer but currently they have not fully addressed one of my main concerns of the complaint which is the mock tests and exams do not reflect the wording of the actual exam which makes it impossible for me to adequately prepare no matter how much time I have spend reviewing the mock quizzes and exam and the material. The wording between the actual exam and mock ones are in no way similar to teach other at the time I took the exam.

• Initial Complaint

  08/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have paid for weekend training. The website offers NO personal contact whatsoever and is only Chat robot communication.The person I believed I was going to be training with's phone number goes unanswered and no reply emails back to **** have not even taken the course yet but get this, I received already my Completion Certificate for the class. WTH?I don't care about the paper certificate I want the training!

  Business response

  08/19/2024

  Hi *******,

  We are upset to hear your experience with Simplilearn wasn't as expected. We have forwarded your issue to the concerned department. Our team will take the responsibility of reaching out to you at the earliest.Thanks and hope we can make things right with you.

  Customer response

  08/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June 11 2024, I purchased the ********* AZ-900 Azure Fundamentals course, and paid $225 for the course. This course also comes with an exam voucher to take the official exam with *********, however I have not received my exam voucher from Simplilearn. I completed all requirements to obtain the exam voucher, and I opened several tickets with customer service to get it resolved. I was told each time that this would be resolved within ***** hours, however it has been almost a month, and no resolution. I need to take the exam, so I would like to get the voucher, or a full refund so that I can purchase my own exam time with *********. Either will resolve my problem, and I would appreciate it if Simplilearn would fix this.

  Business response

  08/04/2024

  Hi *******,

  We are upset to hear your experience with Simplilearn wasn't as expected. We have forwarded your issue to the concerned department. Our team will take the responsibility of reaching out to you at the earliest.
  Thanks and hope we can make things right with you.

  Customer response

  08/05/2024

   
  Complaint: 22074132
  
  I am rejecting this response because I would like a full refund of my course. I had to spend a lot of my own time dealing with this issue, and my time is valuable and therefore cost me money. I would like to have a refund.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  June 28, 2024, I tried to request for my retake voucher, I emailed the original account manager and found out he left. I then sent another email to the new account manager for the request. I was promised to be given the support I needed, but it has been almost 4 weeks of constant back and forth to no avail. I decided to raise this concern in a complaint form, because I patiently tried to work with the organization regarding the retake voucher that was promised to me prior to enrollment to the program (**** Certification), and I have been constantly asked to wait for further evaluation, later denied and reevaluated and denied again. It is a continuous cycle or back and forth, where in fact they should have all the records and details of information related to my account. The turnover of account managers is not a reasonable cause for denial of benefit offered as part of the enrollment package. I would like to seek and demand a full refund for all the payments I made for this program, the constant stress and effort to connect and seek help for the program I am paying for is not the quality service they promised to the students enrolled in the program. The program cost $1,724.25, with the promise of retake voucher, should the student fail in the first attempt. All I was requesting for is the retake voucher, as advertised and promised by the first account manager at the time I signed up for the program.

  Business response

  07/31/2024

  Hi Maria,

  We are upset to hear your experience with Simplilearn wasn't as expected. We have forwarded your issue to the concerned department. Our team will take the responsibility of reaching out to you at the earliest.
  Thanks and hope we can make things right with you.

  Customer response

  07/31/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  I received an email from Simplilearn, today, July 31, 2024, that they tried to call me, but I did not get a call since Monday.   

  Sincerely,
  
  Maria F*****

  Business response

  08/01/2024

  Hi Maria,

  We have been trying to get in touch and haven't heard back from you. Let us know a convenient time we can get through by reverting to the email we have sent.

  Customer response

  08/01/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I responded to two emails right away. The last email I received was August 1, 2024, 2:07 AM, CST, I responded 7:33 AM. So it is not true I did not respond to any forms of communication. 

  Sincerely,

  Maria Luisa F*****

  Customer response

  08/07/2024

  Hello, 

   

  Just want to let your office know that this concern has been resolved with Simplilearn. I tried to open the message to publish it on the website but it was already closed. 

   

  Thank you very much, 

• Initial Complaint

  07/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to formally lodge a complaint against Simplilearn and request an immediate refund due to the following issues: 1I raised a concern on 9th July and have yet to receive a response. I was informed that live classes were discontinued as of January 2024, the same month I began my sessions. This was not communicated to me in advance. 2I paid the full amount expecting live classes buy now i ma asked to take recorded sessions for the pending courses. There has been no clear reason provided for the discontinuation of live classes. 3.Your customer care number has been discontinued, limiting contact options for learners. There has been an unacceptable delay in addressing my complaint.Simplilearn has now stopped responding to emails. 4Simplilearn's Standard Response to Complaints: I HAVE SEEN SIMPLILEARN REPLYING THE SAME MESSAGE TO ALL COMPLAINANTS: We are upset to hear your experience with Simplilearn wasn't as expected. We have forwarded your issue to the concerned department. Our team will take the responsibility of reaching out to you at the earliest. Thanks and hope we can make things right with you." I only need a refund; I do not require sympathy or support.

  Business response

  07/31/2024

  Hi Nishi,

  We are upset to hear your experience with Simplilearn wasn't as expected. We have forwarded your issue to the concerned department. Our team will take the responsibility of reaching out to you at the earliest.
  Thanks and hope we can make things right with you.

• Initial Complaint

  06/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against Simplilearn and to request a refund in the amount of $517 due to unresolved issues and misleading customer service. On July 26, 2024, I contacted Simplilearn interested in enrolling in their "Learning SAFe 6 training" course. Satyansh (Simplilearn Salesperson) called me back and he seemed very knowledgable, and pointed me in the direction of the course. He followed up by sending an email that had the receipt but there were no dates. I tried to call Satyansh back and the recording said "We're sorry, the cellular caller you are trying to reach cannot be located." I texted him and there was no reply. So I log into the website, where Satyansh states I can see the "My Courses" and invoices. This website was completely blank. This looks like a scam website in the customer section, it is a blank screen with the word invoice, My course, etc. but with no data. This with the inability to reach the company was a red flag. I text Satyansh that I need the dates in the invoice. He sends an email with the incorrect dates. At this point I check the BBB and see less than 2 stars and 159 complaints. Within 30 minutes of purchase I ask for a full refund due to multiple red flags that feel like a scam; access to information via the website, incorrect information via email, and poor customer support. After asking for the refund, Satyansh continued to text me never stating he would provide a refund, simply apologizing for providing the wrong dates and a link to the homepage of Simplilearn. He never addressed the refund, even though I asked for one multiple times. Given these circumstances and the company's apparent disregard for customer service and satisfaction, I am requesting a full refund of $517. This request is made within the stipulated 7-day refund period, hence it complies with the company's stated policy. I appreciate your attention to this matter and look forward to your assistance in resolving this dispute.

  Business response

  07/02/2024

  Hi Amy,

  We are upset to hear your experience with Simplilearn wasn't as expected. We have forwarded your issue to the concerned department. Our team will take the responsibility of reaching out to you at the earliest.
  Thanks and hope we can make things right with you.

• Initial Complaint

  06/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was contacted by a Simplilearn account manager last name ****. Over the phone and he explained that he saw that I was a qualified professional in cybersecurity and wanted to know if I was considering on taking certifications for IT Security. I told him I needed to ensure I could afford the class so he offered me the course originally over 2200 for 1700. I then wasnt sure and waited and he called then emailed me the next day asking would I like to sign up for this course with discount and if he could take my payment over the phone. I told him I didnt feel comfortable doing so so he offered to send me a link to online payment. After I waited another day he called me from CA phone number and the. Emailed me again requesting I hurry to secure my spot. So I went ahead provided my card information via the link. Day of the class comes and I could not access the class. After several attempts of trying to click under my account on different devices I found their **************** number to seek support and no one would answer the phone. After reaching out to my account manager I attempted to call the **************** again and this time its disconnected. I asked for a refund via email with account manager and he refuses to give me a refund on a class I couldnt access. I paid for class and voucher and the only time **** the account manager reached out was to sell another course to me. I didnt have the funds to spend like that but now I realize it was a scam. I want to be refunded my full amount due on the course. The account manager stated I didnt use the account which was a lie because I took screenshots showing the issues so I could share that with tech support. I also have rechecked emails since January about my voucher and unable to get because its not there!

  Business response

  07/02/2024

  Hi *******,

  We are upset to hear your experience with Simplilearn wasn't as expected. We have forwarded your issue to the concerned department. Our team will take the responsibility of reaching out to you at the earliest.
  Thanks and hope we can make things right with you.

  Customer response

  09/05/2024

  Im following up on my complaint 67088610B8A4D that was done against Simplilearn. After they received my previous complaints they have been non responsive in resolving my issue and refunding me my money. I was contacted by a Simplilearn account manager last name ****. Over the phone and he explained that he saw that I was a qualified professional in cybersecurity and wanted to know if I was considering on taking certifications for IT Security. I told him I needed to ensure I could afford the class so he offered me the course originally over 2200 for 1700. I then wasnt sure and waited and he called then emailed me the next day asking would I like to sign up for this course with discount and if he could take my payment over the phone. I told him I didnt feel comfortable doing so so he offered to send me a link to online payment. After I waited another day he called me from CA phone number and the. Emailed me again requesting I hurry to secure my spot. So I went ahead provided my card information via the link. Day of the class comes and I could not access the class. After several attempts of trying to click under my account on different devices I found their **************** number to seek support and no one would answer the phone. After reaching out to my account manager I attempted to call the **************** again and this time its disconnected. I asked for a refund via email with account manager and he refuses to give me a refund on a class I couldnt access. I paid for class and voucher and the only time **** the account manager reached out was to sell another course to me. I didnt have the funds to spend like that but now I realize it was a scam. I want to be refunded my full amount due on the course. The account manager stated I didnt use the account which was a lie because I took screenshots showing the issues so I could share that with tech support. I also have rechecked emails since January about my voucher and unable to get because its not there!

  Business response

  09/10/2024

  Hi there, we've sent an email addressing this issue. Please check & feel free to reach out to us at **************************************** for any further concerns.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩