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ComplaintsforKabam, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/09/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I believe my account has been hacked or banned.I noticed two nights ago that while I was away, I had come back to my account (name being Eshaunayy) with much more powerful characters from my previous time playing. I had a 6* Captain ******* and some 5* heroes. I was also not able to log into my Kabam account on other devices, to see if it was some strange glitch or exploit. I then decide to look at my account this afternoon to see what had happened, when I got what the internet calls "the banned screen" being unable to log in.The only explanation I can find is that my email associated with my Kabam account was compromised, and if needed I can obtain proof of that email from ****** themselves. I do understand my currently banned/compromised account has violated T.O.S, but I would like some sort of positive resolution.Thank you for your time,*****Business response
04/29/2022
Hello,
Thank you so much for supporting our games and apologies for the delay in our update.
We understand that you have some concerns regarding a lost or permanently closed account. We understand that due to the delay, this request may no longer be relevant, but we would like to give you the opportunity to discuss this further if you require additional assistance.
Before we can discuss any specific details related to this matter, we will need to verify ownership of the account in question. We have created ticket #****** within our system to contact you directly. A message to verify ownership has been sent to the email address associated with your BBB case. Please check your email for this message and reply to it at your earliest con
Thank you in advance,
Kabam SupporInitial Complaint
09/07/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Kabam **** provides an online application for gaming. They fraudulently charged my apple store account **** for an in game purchase which was refunded by apple. I was then locked out of my in game currency purchases in what they claim was a violation of their TOS and asked to pay 50 dollars to restore. If apple is satisfied that I did not make the purchase, I consider what Kabam is doing to be illegal.Business response
04/29/2022
Hello,
Thank you so much for supporting our games and apologies for the delay in our update.
We understand that you have some concerns regarding Contest Credits on your account. We understand that due to the delay, this request may no longer be relevant, but we would like to give you the opportunity to discuss this further if you require additional assistance.
Before we can discuss any specific details related to this matter, we will need to verify ownership of the account in question. We have created ticket #****** within our system to contact you directly. A message to verify ownership has been sent to the email address associated with your BBB case. Please check your email for this message and reply to it at your earliest convenience with the requested details if you require additional assistance.
Thank you in advance,
Kabam Support
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Customer Complaints Summary
33 total complaints in the last 3 years.
4 complaints closed in the last 12 months.