ComplaintsforMeez.com
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Subject: Complaint Regarding Unjust Subscription Renewal Practices Date of Transaction: June 14, 2024 Amount Charged: $34.00 Description of the Problem:I attempted to cancel my subscription to Meez three times and contacted customer support twice this month. Despite this, I was charged again on June 14, 2024, for $34.00. The site offers no straightforward cancellation option, only a "downgrade to free" option, which is misleading and appears designed to prevent cancellations.Florida Legislation Reference:According to Florida Senate Bill 1104, businesses must provide clear cancellation methods. ****'s practice of only offering a "downgrade to free" option is deceptive and likely violates this law.Attachments:Screenshot of my profile and subscription details.Image showing the misleading cancellation option.****'s practices have caused financial inconvenience and frustration. I request an investigation and a refund of the recent charge.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
620 Folsom St Ste 350
San Francisco, CA 94107-3607
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.