22 Customer Reviews
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Review from Sharon M
1 star06/21/2024
This business supports scammers who steal logos of non- profit charity organizations and sell merchandise to make money! Shame on them.
Gearlaunch, Inc Response
06/26/2024
Hello ******,Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store.Notices of copyright infringement should be sent to ***************************** and they need to include the information outlined here: ****************************************** GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly.If you have already sent us an email, we can assure you that appropriate action has been taken.Best,GearLaunchReview from Dorothy A
1 star05/14/2024
Total scam don't order a darn thing off of them I was stupid now I'm trying to get my money back without getting hackedGearlaunch, Inc Response
05/28/2024
Hello *******,Thank you for your message.Your order was cancelled and refunded as requested by email on May 14.If the payment of your order isn't reflected in your banking account yet, we recommend contacting your financial institution.Best,GearLaunchGearlaunch, Inc Response
05/28/2024
Hello *******,Thank you for your message.Your order was cancelled and refunded as requested by email on May 14.If the payment of your order isn't reflected in your banking account yet, we recommend contacting your financial institution.Best,GearLaunchReview from Kathy W
1 star04/18/2024
With as many trustworthy companies complaining about your third party platform, I would assume you would have a better way to do business besides letting scam platforms steal logos from non-profit businesses and selling them without permission. Your empty excuses are a futile attempt at sweeping these legitimate businesses away, hoping they don't discover a scammer is making money by selling stolen logo products for a profit that the actual non-profit companies do not receive, however YOU receive a fee, so who wins here??? A-MINUS! if there was a negative x1000 that's the rating your company deserves!Gearlaunch, Inc Response
05/01/2024
Hello *****,Hello,Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.At GearLaunch, we take these claims very seriously. This type of claims should be sent to ***************************** and they need to include the information outlined here: ****************************************** you have already sent us an email, we can assure you that appropriate action has been taken.Best,GearLaunchReview from Lynn D
1 star04/12/2024
*his business trolls your FB likes to attach to non-profit organizations you follow in order to sell their sub quality *-shirts at way inflated prices with logos from those organizations that they never received permission to copy. *hey also present as if they are donating part of the price to the organization. *hey will not respond back to me when asked for a shipping to return the * shirt for a refund. And B*W - they charged over $50 for a *-shirt that is maybe $5 and the sizing is so far off. An xl looks like a 5x.Gearlaunch, Inc Response
04/23/2024
Hello ****,Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store.Notices of copyright infringement should be sent to ***************************** and they need to include the information outlined here: ****************************************** GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly.If you have already sent us an email, we can assure you that appropriate action has been taken.Best,GearLaunchReview from Barb T.
1 star04/05/2024
They put a bogus post on our alumni FB page claiming to be a classmate & requesting that we buy these products to help fundraise for our reunion. I purchased a t-shirt which is poor quality in terms of material & ink and over-priced at $38 for something worth less than $10! Its a scam how they **** people down on FB & fraudulently claim to sell products for fundraising. Their return policy is totally up to their discretion too!Gearlaunch, Inc Response
05/01/2024
Hello ****,Thank you for contacting us. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.Please feel free to contact us directly at **************************** with any questions or concerns regarding your order; were happy to help.Best,GearLaunchReview from Kathleen M
1 star02/14/2024
Do not order anything from this company. It trolls other sites and caught me on a volunteer site I donated to thinking I was helping them. In googling them this is the report. Is GearLaunch a legitimate site?This business continually supports and allows a platform for individuals to scam and sell other businesses products acting as if they are their own.************************************** online-retailer Gearlaunch, Inc | Better Business Bureau ProfileGearlaunch, Inc Response
04/23/2024
Hello ********,Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.Notices of copyright infringement should be sent to ***************************** and they need to include the information outlined here: ****************************************** GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly.If you have already sent us an email, we can assure you that appropriate action has been taken.Best,GearLaunchReview from Sandra G
1 star01/10/2024
This is a very sneaky scam. Uses non-profits to reach out to "friends" on ********* Supposedly as a fundraiser activity...But it isn't.Gearlaunch, Inc Response
01/19/2024
Hello ******,Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.If you believe that material or content residing on or accessible through our site infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement containing the information outlined here: *******************************************************************Review from Marta B
1 star01/09/2024
Sent poster in junk box and product arrived damaged. For the money I paid, you could have put the poster in a proper mailer so it would arrive in good condition, and not marred with fold marks. I also have my doubts that you donated a ***** to the *******/*********** campaign. If I continue to see your ads on ******** I will report every time.Gearlaunch, Inc Response
01/19/2024
Hello *****,Thank you for your message. If you have an issue with an order, please send us an email with your order information at ******************** We'll be happy to help.Best,GearLaunchReview from Philip N
1 star11/28/2023
One star is too many. GearLaunch is a site where copyright thieves dupe people into purchasing knock off clothing that *** or *** not actually get delivered with stolen logos. I ordered an ************************* Big Face ******* (after *********************** wore it during the ***** from them that I later realized was a stolen design from Gamechangers LA. I couldn't cancel the order in time, but thankfully I never received the product. as it got lost in the mail. About 5/6 weeks after ordering, the status page on DHL swapped to "delivered," but the shirt never made it to my property. I've now been fighting with this pathetic company to get a refund for over 6 weeks. In order to process my refund, they are requiring I sign a document that states I can be punished with imprisonment if found guilty of anything... A company that has 5k reviews documenting their scumminess and shadiness wants me to sign something that gives them the ability to take legal action against me... Absolutely asinine. GearLaunch should be shut down.Gearlaunch, Inc Response
12/05/2023
Hello ******,Thank you for your message. We've covered how our platform works in several other reviews you've left us.Regarding your refund request, we understand you prefer a refund over a replacement and we can gladly process that for you. In order to do so, we need to follow the policy disclosed in our Shipping Warranty which requires a signed ********************** Service agent that has been in touch with you has sent you the format but we haven't heard from you; please help us sign it and return it at your earliest convenience so we can process your refund.Best,GearLaunchReview from Les K
1 star09/15/2023
This company has on (at least) three recent occasions illegally used our copyrighted artwork for Jig Saw Puzzles. They did not seek our permission or license to do so. They should be shut down for this kind of business practice.Gearlaunch, Inc Response
09/19/2023
Hello Les,Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate those online stores, does not do any advertising or marketing for those online stores, does not create or own any of the images used on those online stores, nor does it print or ship items purchased from those online stores.GearLaunch takes intellectual property rights very seriously and is committed to taking steps to limit allegedly infringing activity. Also, GearLaunch acts to promptly remove any allegedly infringing items on its platform of which it is notified.We see that you've contacted us recently and the links you reported were removed.. If you have additional questions, please email us at *********************************,GearLaunch
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