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Business Profile

Online Shopping

Betabrand, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 99 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ok Jan 26 I placed an order for a short and pair of pants from Betabrand. The pants arrived approximately Jan 28 and are great. The shirt has not arrived.nincontactedncustomed service 2/4/25 and got a non answer. I contacted on Feb 5 twice. First a non answer then I requested a refund. I have not received a refund today and I contacted them again. *****. Same non answer: I'll contact the warehouse. I did file a dispute with the credit card company today.

  • Initial Complaint

    Date:08/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of jeans from betabrand.com. Over the past year, I have emailed the company four times to find out where the jeans were (a second pair of pants I ordered at the same time arrived promptly). Each time I emailed, I was told the jeans were on back order and "thank you for my patience". I emailed again a few weeks ago and said I was going to report the company. The response was "good news, we've sent your order". Several days later that was followed by an email saying that no, the order had actually been shipped months ago and as far as the company was concerned the matter was resolved. I emailed back with pictures, explaining that the company has told me again and again the jeans were on backorder. So how can it have been shipped and on back order at the same time? The company responded that "we unfortunately find ourselves unable to resolve this matter at this point. I recommend filing a chargeback with your bank." If you look at the "order" image attached, you will see that it shows two pairs were purchased but only one was shipped (lower left)...even though the order indicates that it is fulfilled.I am surprised, as I have been a loyal customer of this company over the years, to have been treated so poorly. Is there anything I can do?

  • Initial Complaint

    Date:06/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want full delivery of my exact order,Same sizes colors, dimensions, styles, and full discounts and prices as originally ordered.On Sun, 19 May at 4:10 AM , *********************** <***********************> wrote:I am writing in regards to this order Order: BETA-******* TRACK STATUS When I tried to sign into my account, you didnt acknowledge my information on file. So I tried to reset my password 5 times and never got a security code. When I placed the order and tried to use express shipping you made me fill out information that should populate into the order from PayPal. People use PayPal to save time, and for privacy and security reasons. I was afraid I had placed my order through a fraudulent site, I so I told PayPal what happened.I want the merchandise, but I did not write my name and address, that should have populated in. Please use my actual PayPal information to place this order.The contents of this email are private and confidential, and is intended for the recipient **************************** Get Outlook for iOS From: Betabrand <*******************************>Sent: Saturday, May 18, 2024 9:11:31 AM To: *********************** <***********************>Subject: Order BETA-******* confirmed Betabrand Thanks for your order, Use my PayPal information Order: BETA-******* TRACK STATUS Thank you for your purchase!Hi ***********************, we're getting your order ready to be shipped. Please note that we do not split ship, so your items will be shipped in one package. You will receive a shipment confirmation email with your tracking information as soon as it ships from our warehouse. We appreciate your patience!SHIPPING INFORMATION

  • Initial Complaint

    Date:05/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/28/23 I order 2 pairs of 7 pocket yoga pants. I paid for them with Affirm which was fully paid off.As of this date I have not received my pants. The company has sent the same response saying they have a new shipping system and are behind on their orders, yet they are still selling and advertising their products with no listing saying they have shipping delays

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pairs of pants from this company on 3/28. Received them and they didnt fit, sent them back for an exchange and keep getting nowhere when asking where my items are. Paid all the money but still have no items. I sent them back and asked for the same pants in Large Tall. They told me a month ago they would be shipped soon. Still no items and no update.

  • Initial Complaint

    Date:05/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company Betabrand has been repeatedly taking orders for well over a year, spamming with advertisements for new products and unfulfilling orders repeatedly. They seem to be willing to hold money indefinitely unless a customer reaches out, when it can take weeks to months to get refunded money back. My last four orders have been unfulfilled and i have had to fight for a refund. In March of 2024 they posted apologies on social media for the shipping "issues" and vowed to resolve and ship all orders by 4/30. After no contact about an order i reached out and yet again the order is lost so I have asked for a refund. This problem, if you look at the comments on their ******** and instagram is pervasive. They should be shut down.

  • Initial Complaint

    Date:05/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on 4/16/24 for 10 items totaling just under $400.00. I opted to use the AfterPay option to spread out the cost & have made 2 of the payments so far, each for $99.18--one on 4/17/24 & another on 5/1/24. As of 5/6/24 I have not received my order. On 4/28/24, I sent an email asking for information, as no phone number is to be found anywhere & their chat function is apparently disabled (nothing happens when it's clicked on.) They were responsive & apologetic enough, saying they transitioned to a new fulfillment center & were experiencing a significant backlog, but it was vague (& apparently the same canned response others have been receiving back into early 2023!) The second email specifically said they were unable to give me exacts on when the order could be fulfilled and/or shipped, but they did offer a 10% discount--but ONLY when the order shipped! Meanwhile, I've made 2 payments on products I haven't received. I did a ****** search & am horrified to read other similar stories, some cases six/seven months later with payment but no product! Betabrand has gone horribly downhill, used to order from them routinely with no issues. After reading others reviews, I have cancelled my order & requested a full refund of payments made to date.

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 items on 3/27/24 - I have sent numerous emails (including one today 5/1/24 - over a month after my order) asking for delivery status. Each time I'm told "We're truly sorry for the delay. We recently transitioned to a new fulfillment location that has caused a backlog of orders. Because of these challenges, they have only been able to fulfill a small portion of our daily sales at a time, which has resulted in lengthy, ongoing order delays for our customers. Given the predicament we are faced with, we are unable to provide you with an estimated ship date, but can assure that orders are shipping out daily, just not as swiftly as we'd want them to. We know how much our customers love our brand - and the love is reciprocated, once all orders are caught up it will position us to better serve you and provide timely deliveries in the future. As for this order, you'll receive an email notification as soon as it ships out." Their shipping has been 5-10 business days - they do not seem to be able to honor their own deliver times.

  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 5 pair of pants in December 2024. No warning from company about delays but waited patiently on the pants to arrive. Package arrives April 2024. Included in the package is three correct items, 2 missing items (that I have paid for), and one extra item that I didnt order or pay for (not in my size, nothing like my missing item). The company reimbursed for only 1 pair of missing pants and refuses any additional money back until I return the item that they sent me incorrectly that I didnt order. I am fine with a return of that extra item as long as it doesnt cost me money. They want me to ship it back to them by going to a shipping place or visiting a happy returns location. I have advised that I do not have the time and that I shouldnt have to spend my gas money on their error. I have asked for a pre-addressed shipping bag to be mailed to me that I can simply drop the item into and mail it back from my own mailbox. The happy returns locations also require a barcode, which I dont have because I didnt order these and they arent on my receipt. I have emailed several times without resolution.

  • Initial Complaint

    Date:04/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered in January and did not realize that my order did not arrive until I placed a second order and went to review my order as it did not arrive and found my earlier order did not arrive either. I am asking for a refund. I have contacted the company and just get emails as they do not answer their phone. How is this company still allowed to process orders?

Betabrand, Inc. is NOT a BBB Accredited Business.

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