Additional Complaint Information
BBB’s business profile for Giftly was created in February 2013. A review of Giftly complaints was completed in October 2023. Complaints on file state issue with establishments that do not accept gift cards.
BBB encourages consumers to review the “How it Works and “See an Example Gift” on the home page that explains you are only making a suggestion for where the recipient may want to use their gift.
For information regarding how giftly works and how to redeem gifts received BBB encourages consumers review the link below.
BBB also encourages business owners review the support link below in the FAQ’s section for an explanation as to how Giftly works.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This website is selling gift cards for my business. This was not authorized. If they sold a gift card for my business, they certainly have not forwarded any funds. This is a scam. They are NOT authorized to sell gift cards for my business. They need to take this down immediately. https://www.giftly.com/gift-card/abacus-resumes-mission-2
Business response
08/03/2022
Hi *******,
We are very sorry for any confusion. If your staff accepted Giftly as payment, please let us know and we will reimburse you. As requested, Abacus Resumes has been removed from Giftly's directory. We'd also like to clarify our product as there seems to be a misunderstanding.
When someone sends a gift through Giftly, they are sending money with a suggestion for how to spend it. The Giftly website pulls listings of local businesses from publicly available directories, so that people can suggest local businesses like yours to their gift recipients.
In order to redeem a gift, the recipient visits the Giftly website, where they enter their gift code and choose a way to receive the money they were given. We send the gifted funds to them directly.
When a Giftly recipient comes to your business, they should pay you the full amount for their purchase using a normal payment method. Customers shouldn't present anything Giftly-related to you. We work with the customer to get them the funds, so there's nothing you need to do.
We hope this clears things up. If, in light of the above, you'd like to have your listing reinstated, just let us know.
If you have questions or concerns, we can be reached at ************************************ Giftly SupportInitial Complaint
07/26/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
During a web search of my ********************* business information, I noticed that a company named Giftly was soliciting gift card sales for any specific amounts. My business never solicited or asked the Giftly company to allow the sale of gift cards for massage services from my company. I never contacted Giftly to do so. I am not sure when Giftly started the sales of gift cards for prepayment of massages from my business but very concern for customers who paid for massage gift cards that I never authorize for from the Giftly company that falsely advertised gift coupons from my company, *********************.Business response
08/03/2022
Hi ********
We are very sorry for any confusion. If your staff accepted Giftly as payment, please let us know and we will reimburse you. As requested, ********************* has been removed from Giftly's directory. We'd also like to clarify our product as there seems to be a misunderstanding.
When someone sends a gift through Giftly, they are sending money with a suggestion for how to spend it. The Giftly website pulls listings of local businesses from publicly available directories, so that people can suggest local businesses like yours to their gift recipients.
In order to redeem a gift, the recipient visits the Giftly website, where they enter their gift code and choose a way to receive the money they were given. We send the gifted funds to them directly.
When a Giftly recipient comes to your business, they should pay you the full amount for their purchase using a normal payment method. Customers shouldn't present anything Giftly-related to you. We work with the customer to get them the funds, so there's nothing you need to do.
We hope this clears things up. If, in light of the above, you'd like to have your listing reinstated, just let us know.
If you have questions or concerns, we can be reached at ************************************ Giftly SupportInitial Complaint
07/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My boyfriend got me a *** Razer card $200 I was told it will be delivered ***** days which is July 6 I havent get my gift card delivered to me its over the promised date I want to know why and what happened to my gift cardBusiness response
07/14/2022
Hi ****,
We are so sorry for the frustration with your gift.
We can confirm your **** gift card was shipped June 25. Unfortunately, the post office does not track items sent First-Class Mail, so its difficult to know where it is right now.
However, as of July 11 this gift has been cancelled and refunded back to the sender. Because the gift has been refunded, the **** gift card has been cancelled as well. If you have any questions or concerns, we can be reached at ********************************.
- Giftly SupportInitial Complaint
06/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Got a gift card from a friend that was sent on March 29, 2022. It was from GIFTLY and I never received the gift card. QABYOCUCM was my order and they keep telling ******* friend that it will be there in 10 to 14 days.And the only way to get in touch with them is at ******************************** in which the NEVER RESPOND. *********************************Business response
06/16/2022
Hi ****,
We are so sorry for the frustration with your gift.
On May 13 you notified our Customer Support team that you had not received your **** gift card from our issuing partner and we confirmed you had successfully requested a replacement. On June 2, you were attached to an email from your buyer, who reached out to let us know the gift card still had not been received. We offered to cancel the gift card so the gift could be redeemed electronically,which your gifter thought was best. We re-sent the gift to your email to be re-redeemed. On June 8, you contacted us about the gift card that had not arrived and we reconfirmed the previous correspondence with your gifter and offered the link to re-redeem. You then redeemed your gift again as a **** gift card.
If you do not receive your replacement **** gift card, please let us know and well be happy to either re-set your gift once again to be redeemed electronically or we can refund your buyer entirely.
If you have any questions or concerns, we can be reached at ********************************.
- Giftly SupportInitial Complaint
06/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My son gave us a $100 giftly card for our anniversary to use to go to dinner. I have tried over and over to activate the card with no success. I enter the required #'s and information and it will not activate. I have called the telephone numbers and had to listen to several minutes of ads, then it just goes to being put on hold for 45 minutes till I gave up. It looks like this company is just a scam. I would like for them to refund the money OR activate the card so we can use it.Business response
06/14/2022
Hi *****,
We are so sorry for the frustration with your gift.
Upon receipt of your complaint on June 6, our Customer Support team reached out to you to assist with activating your **** gift card. You confirmed you were able to activate the card using the link we had provided but informed us you were having trouble making a purchase online. We confirmed that a billing address needed to be registered for the card to be used online and we provided the link to do so. You followed up to let us know you had successfully used the card.
Again,were so sorry for this experience. Since the card has been used, were not able to offer a refund at this time. However, if you have any questions or concerns, we can be reached at ********************************.
- Giftly SupportCustomer response
06/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
05/29/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
During a ****** search of my ********************* business information, I noticed that a company named Giftly was soliciting gift card sales for any specific amounts. My business never solicited or asked the Giftly company to allow the sale of gift cards for massage services from my company. I never contacted Giftly to do so. I am not sure when Giftly started the sales of gift cards for prepayment of massages from my business but very concern for customers who paid for massage gift cards that I never authorize for from the Giftly company that falsely advertised gift coupons from my company, *********************.Business response
06/01/2022
Hi ******,
We are very sorry for any confusion. If your staff accepted Giftly as payment, please let us know and we will reimburse you. As requested, ********************* has been removed from Giftly's directory. We'd also like to clarify our product as there seems to be a misunderstanding.
When someone sends a gift through Giftly, they are sending money with a suggestion for how to spend it. The Giftly website pulls listings of local businesses from publicly available directories, so that people can suggest local businesses like yours to their gift recipients.
In order to redeem a gift, the recipient visits the Giftly website, where they enter their gift code and choose a way to receive the money they were given. We send the gifted funds to them directly.
When a Giftly recipient comes to your business, they should pay you the full amount for their purchase using a normal payment method. Customers shouldn't present anything Giftly-related to you. We work with the customer to get them the funds, so there's nothing you need to do.
We hope this clears things up. If, in light of the above, you'd like to have your listing reinstated, just let us know.
If you have questions or concerns, we can be reached at **********************************.
- Giftly SupportInitial Complaint
05/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Received a $50.00 gift card for my 80th birthday on February 20, 2021. I have tried to redeem the card on the Giftly web site without any success. The site says it cannot recognize the "Gift Code". A review of the BBB site as it relates to Giftly indicates they are a scam business to be avoided. The Gift code can be provided if requested.Business response
05/18/2022
Hi *******,
We are so sorry you experienced trouble redeeming your gift.
Upon receiving your Better Business Bureau complaint on May 11, our Customer Support team reached out to offer direct assistance. After you provided us the gift code, we offered to redeem your gift on your behalf. Per your request, we redeemed your gift as a **** gift card in the mail and, on May 12, confirmed with you that we submitted for the card to be shipped to the mailing address you provided.
We are not able to offer a refund after a gift has been redeemed. Im sorry about that. However, if you have any further questions, please feel free to write to us at ********************************.
- Giftly SupportCustomer response
05/24/2022
From: CenturyLink Customer [mailto:************]
Received a **** prepaid card on Saturday May 21st and used it at a ********************** on Sunday May 22nd. All went well. Thanks for your support.
Initial Complaint
05/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a giftly gift card for ************************************** located in *********, ** for my Mother and the link to redeem the gift card will not come up. She is unable to use her gift and I got her this as a Mother's Day gift. She's very disappointed and I'm very upset about this. I would like my money back asap.Business response
05/20/2022
Hi Labrea,
Were so sorry for the trouble.
Unfortunately, we experienced an outage on Sunday May 8 that affected the opening of gifts on our website. We are so sorry your mother experienced issues redeeming your Mothers Day gift.
After receiving your Better Business Bureau complaint, our Customer Support team reached out to you on May ****************************************************************** to cancel your gift for a refund. It looks like, as of May 19, you have disputed your Giftly transaction. Unfortunately, we cannot offer a refund until the funds have been returned to us. If you close the dispute with your card issuer, we would be happy to refund your gift.
If you have any further questions, please feel free to write to us at ********************************.
- Giftly SupportInitial Complaint
05/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My kids bought me a Giftly card for $100. When I tried to open it, it was just a broken link.7:33 Done a giftly.com AA Application error An error occurred in the application and your page could not be served. If you are the application owner, check your logs for details. You can do this from the Heroku CLI with the command heroku logs --tail HEROKU Its impossible to contact them and their website will not load.Business response
05/20/2022
Hi *****,
Unfortunately, we experienced an outage on Sunday May 8 that affected the opening of gifts on our website. We are so
sorry you experienced trouble redeeming your Mothers Day gift.
After receiving your Better Business Bureau complaint, our Customer Support team reached out to you on May 11 to
offer direct assistance and confirm that your gifted funds had been initiated to your Paypal account. Because your gift
had already been redeemed, were not able to issue a refund at this time. However, if you have any further questions,
please feel free to write to us at ********************************.
- Giftly SupportInitial Complaint
04/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They are using my company and likeness to promote and sell gift cards online. It comes up in a ****** search. I sent them a cease and desist letter. I received no reply and they doubled down on the promotion. They have no regard for integrity. I want my company and name, likeness removed from.all of their ads.Business response
05/09/2022
Hi Leelou,
We are very sorry for any confusion. If your staff accepted Giftly as payment, please let us know and we will reimburse
you. As requested, Psychic LeeLou **** has been removed from Giftly's directory. Unfortunately, we had not received a
prior request for this removal. I’m sorry about that.
We'd also like to clarify our product as there seems to be a misunderstanding. When someone sends a gift through
Giftly, they are sending money with a suggestion for how to spend it. The Giftly website pulls listings of local businesses
from publicly available directories, so that people can suggest local businesses like yours to their gift recipients.
In order to redeem a gift, the recipient visits the Giftly website, where they enter their gift code and choose a way to
receive the money they were given. We send the gifted funds to them directly.
When a Giftly recipient comes to your business, they should pay you the full amount for their purchase using a normal
payment method. Customers shouldn't present anything Giftly-related to you. We work with the customer to get them
the funds, so there's nothing you need to do.
We hope this clears things up. If, in light of the above, you'd like to have your listing reinstated, just let us know.
If you have questions or concerns, we can be reached at ********************.
- Giftly Support
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Contact Information
Customer Complaints Summary
118 total complaints in the last 3 years.
51 complaints closed in the last 12 months.