Additional Complaint Information
BBB’s business profile for Giftly was created in February 2013. A review of Giftly complaints was completed in October 2023. Complaints on file state issue with establishments that do not accept gift cards.
BBB encourages consumers to review the “How it Works and “See an Example Gift” on the home page that explains you are only making a suggestion for where the recipient may want to use their gift.
For information regarding how giftly works and how to redeem gifts received BBB encourages consumers review the link below.
BBB also encourages business owners review the support link below in the FAQ’s section for an explanation as to how Giftly works.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/28/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
The Giftly Website is using my business information illegally to sell their gift cards. They did not ask for my permission to use my website information. My business does not have gift cards. I want Giftly to remove my website off of theirs. My company wants nothing to do with Giftly Gift Cards.
Business response
01/18/2022
Hi *********,
We are very sorry for any confusion. If your staff accepted Giftly as payment, please let us know and we will reimburse you. As requested, Simplify,Simplify has been removed from Giftly's directory. We'd also like to clarify our product as there seems to be a misunderstanding.
When someone sends a gift through Giftly, they are sending money with a suggestion for how to spend it. The Giftly website pulls listings of local businesses from publicly available directories, so that people can suggest local businesses like yours to their gift recipients.
In order to redeem a gift, the recipient visits the Giftly website, where they enter their gift code and choose a way to receive the money they were given. We send the gifted funds to them directly.
When a Giftly recipient comes to your business, they should pay you the full amount for their purchase using a normal payment method. Customers shouldn't present anything Giftly-related to you. We work with the customer to get them the funds, so there's nothing you need to do.
We hope this clears things up. If, in light of the above, you'd like to have your listing reinstated, just let us know.
If you have questions or concerns, we can be reached at ***********************************
- Giftly SupportCustomer response
01/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
12/17/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Giftly has false advertising to deceive you into buying a gift card for specific restaurants. I purchased a $250 gift card in July 2021 and the person I wanted to gift to receives an email on how to redeem the amount for the specific restaurant. They then ask for bank account information. The person I gifted this to actually tried to redeem the gift card this way only for her bank to block the transfer. I then requested a refund but they said it fell outside their 90 day window. They then contacted the recipient of the gift card telling her to change the numbers of her bank account for the money to go through. They also said she could give her PayPal account or physical address to get the money. No one should have to give their bank account information for a gift card. This cannot be a legitimate business and want to help anyone else who might be deceived in purchasing one thinking it is the gift card for the restaurant of their choice. We have emails with all the exchanges as they only contact you by email. I appreciate in advance any assistance you can provide.Business response
01/03/2022
Hi ***,
We are so sorry for any frustration.
When you give a gift with Giftly, you are sending money with a spending suggestion. In several places on our website, including the checkout screen,there are descriptions of how the product works which describe how there is a step for the recipient to choose how to receive the funds.
Your gift's recipient redeemed the gift and requested that the funds be transferred to their bank account. However, the bank transfer was returned to us because of an invalid account number. We reached out to the recipient to let them know that the account number they had entered was too long and they were welcome to try the transfer again or redeem another way. We received no response.
Even though it is well past the 90 day refund window, we have gone ahead and refunded your gift to the card you used to purchase since your recipient has been able to redeem it. You can expect to see that back on your card within 3-5 business days.
-Giftly SupportCustomer response
01/05/2022
Complaint: 16376847
I am rejecting this response because: I just reviewed the response received today. If in fact the refund goes through, I see my complaint as resolved. I will follow up only if we do not receive the refund as promised in 3-5 days.
Sincerely,
*************************Initial Complaint
12/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A beautiful gift turned into such a let down. After our friends purchased this $100 gift certificate. It was only worth $30. How sad that it was put in very small print that it will be reduced by $5 every month after the 13th month. With Covid I couldnt use it as I gave Asthma. This was a shock last night. I brought three friends and it was just very upsetting ***********************Business response
12/19/2021
Hi *****,
We are so sorry for any frustration. While Giftly Gifts have no inactivity fees, Omnicard (the company that issues our physical **** Gift Card) assesses a monthly maintenance fee of $4.95 after twelve months of inactivity to cover the cost of keeping the account open. You can view OmniCard's policy regarding inactivity at https://giftly.omnicard.com/cards/terms.
Because Omnicard assesses the inactivity fees, we cannot reverse them on our end- but, we will reach out to them on your behalf and see about getting the funds restored as a courtesy. Our Support Team will reach out with an update just as soon as we have one for you.
Please let us know if you have further questions.
-Giftly Support
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Contact Information
Customer Complaints Summary
117 total complaints in the last 3 years.
51 complaints closed in the last 12 months.