Business ProfileforRakuten

I signed up to Rakuten using a referral link of a youtuber (Pokemon Doctor). This youtuber and Rakuten promised that if I sign up using this link I will receive $30 cash back on my first order as long as it is $30 or more. I then checked out on ******* through Rakuten with the following order details:******* Order# *******-26045363 1 Item: Pokemon Trading Card Games SA12.5 Crown Zenith Premium Shiny Figure Box - Zacian $*****/ea Qty:1 Shipping: Free Tax: $2.81 Total: $47.77 Payment Method: PayPal: *********************** Order Date: Thursday, July 11th, 2024 I have contacted customer support through ********************** but I believe I have only received automated responses from them (very unprofessional). I believe I met all the requirements for the bonus, and would like my $30 cash back. I also want a response from an actual employee who works for Rakuten to speak on be half of them on why this is, because this shouldn't be happening to me or anybody else for that matter.Additional Rakuten order details:First Name: ***** Last Name: ******** Store: ******* Network: Impact Radius Order Number: *************** Order Date: 2024-07-11 Amount: ***** Store Type: online Shopping Trip: ********** Rakuten account email: ************************** I will also add screenshots of the emails I have from Rakuten themselves telling me that I have received said bonus.Thank you for understanding, and hopefully with your help we can resolve this peacefully.