ComplaintsforAdyen
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Complaint Details
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Initial Complaint
07/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On June 10th, 2024, I posted a listing on the Poshmark website to sell shoes. Shortly after, at 2:20 PM, I received a message from an individual claiming to be a potential customer, requesting that I email them additional photos of the shoes. Believing this to be a legitimate request, I sent the photos.Subsequently, at 3:02 PM, the purported customer informed me that they had paid for the shoes on Poshmark and that I would receive an email from Poshmark to finalize the transaction. I received an email that appeared to be from Poshmark, instructing me to click a link to complete the transaction. This link redirected me to a fraudulent website where I was asked to enter my bank card details under the guise of a bank verification process.The individual, whom I believed to be a Poshmark Chat Representative, instructed me to disable my international settings and informed me that a 3-second hold of $735.35 freezing transaction would take place. They told me to look at the *** from my bank and confirm it, explaining that it was a security measure in all banks and that within 5 seconds, the amount of the item would be transferred to my card. Trusting their instructions, I complied, and during this time, the scammers executed five unauthorized transactions of $801.53 each, totaling $4,009.15. These transactions listed "SkinBaron" as the merchant that took my money. "*********" banks with Adyen, located in *************, ***********I bank with *****, which is backed by ************ Immediately after realizing the fraud, I promptly contacted ***** to stop or reverse the charges while they were still pending. However, I was informed by a Chime representative that I would have to wait until the charges were no longer pending and then to call back and file an unauthorized dispute, which I was later denied. The money taken was essential for my husbands project, funded by a non-profit organization. This jeopardizes my husband's ability to complete his project in August.Initial Complaint
11/10/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Adyen really needs to contact me so the company that pays me can release my money that is on hold. The reason is because Adyen is saying that the *** cant verify my social security number. But I just got off of the phone with the ***. And the information that I gave Adyen is correct, the *** also said everything is correct so everything should match up. And Adyen handles the financial end as well as the tax end for the company that pays me. Everything is on hold and I cant get ahold of Adyen to fix this issue. Adyen is saying that my social is incorrect. And tax time is coming so the company that pays me has me on hold until Adyen can verify my social security number with the *** as being correct. And on my end I put all of the correct information in. So until Adyen fixes this I cant pay my bills at all so I need them to contact me so we can resolve this as soon as possible. Please have them contact me.Initial Complaint
02/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I received a ****-K from this company (1/31/22) with gross payment amount of approximately $150k. I am worried someone has stolen my identity (my ss#) and not sure if this should be reported to fraud unit on federal level OR if this company made a huge error; regardless I do not wish for them to have my personal information any longer, ie name/address and most importantly my social security number! Note: I received a 2nd ****-K last week with what would appear to be MY accurate gross payment amount of $1,292.21. I had a very SMALL etsy shop which was used mainly as a hobby.Initial Complaint
02/08/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We are non profit ****c organization (************** Fallen Hereos) and we received a **** in error from Adyen **** address: *********************************************************************************. We have never done any business with this company, nor received any monies associated with this company. I have tried to call the number listed for this company, but it goes straight to voicemail and the voicemail is full. We need to get this corrected asap. We would also like for the BBB to investigate the fraudulent activity that is occurring. They also are using an old address that is no longer our official address for the organization. ******************************* President of the ************** Fallen Heroes **************, **.Initial Complaint
02/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received a ****-K form from this company but I have never worked with this company and I do not understand how they got my information. I tried calling them on the phone that is listed here on BBB but the number is not working. I would like to contact them and check with them how they got my information.Initial Complaint
02/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Hello,My name is ***********************************. I receiveda ****k on 2/4/2022 from your company Adyen **** I do NOT have an account with Adyen **** I did NOT use Ayden as a third-party seller. I do NOT sell merchandise. I do not know how Adyen has acquired my information, my social security number, or my address.I have tried contacting Adyen today at the ************* office which is listed on the **** K as the *** at *************. I spoke with a representative named ****** from the Ops Team who refused to provide a last name or ID number. She redirected me to this support email.I did not receive the below payments.I am requesting the following:1. Adyen conduct an investigation and correctthis error.2. Find out where these payments were deposited.3. Who is the merchant or platform?3. Removeall my information from Adyen.Number of payment transactions: 1333January: ******** Feb: ******** March: ******** April 3,871.90May: 3,467.48June: ******** July 4,653.73August ******** September: 3,669.05October: ******** November: ******** December: 1,770.64I will be notifying the *** of this error and will take legal action if this is not resolved.***********************************
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.