Customer ReviewsforSpotOn Transact, LLC

SpotOn delivered me equipment last year. And charged me $854. But the system couldnt work at my shop. Their manager ******** and ***** took my equipment away. They said they would setup a new system for me. But they never come back. ****** is the one who took over my case. But she let Spoton keep over charge me 7 times in 5 months. No matte what I do. They just answer me. I will refund you. But I never received any money. It is an unresponsive company for they allow their employees do something so bad.

That's not the experience we want you to have, ***************, and we sincerely apologize for the issues you've faced with your hardware and additional charges. I've looked into your case and have been assured a member of our team, *****, has been in contact with you to help rectify the situation. If you need any additional support, please don't hesitate to reach us at ***********************************

Received a receipt from SpotOn for a transaction I did not make. When I called for support they told me to contact the merchant (an airport kiosk). When asked how I could do so (the receipt contained no merchant details), they promptly said they could not help and closed my case. Thankfully I should be able to dispute the charge via my credit card company. But this is not a very consumer friendly way to do business and I will be avoiding self serve airport kiosks in the future because of this experience.

Hi ******, We apologize for the unsatisfactory experience you had with our support team and agree this should have been handled better. As they mentioned, we regret we aren't able to intervene when the charge in dispute comes from the restaurant or merchant.

Maybe I should've read these reviews before actually using this company. For over a month now my recurring payments feature stopped working and I've lost $3k so far. Every time I call customer service they say they're escalating the issue but its never get it resolved. A couple of times they sent tickets back saying they rectified the issue but never did and never do. Whenever you call to talk about possible transactional refunds they end the conversation quickly. My first small business will basically be ruined because I partnered with a company that can't fix the issues they cause. So disappointing that when they say they'll call back, they rarely ever do. Try another company with better customer service and a better understanding of their own products before you go with Spoton, this has become such a nightmare and I'm still waiting for help. I would hate to have to resort a legal action remedy but what else am I to do?? My business is failing because of Spoton. I guess they'll be some generic messages saying how sorry they are about my experience and that someone is working on it now and will reach out shortly. All lies to this point... and totally unfair! When tech-support tells you they never saw or had a problem like your's, you basically get the feeling of gross incompetence and being alone in the water with no life raft.

We apologize for the issues you've experienced, Anson. I've escalated your case, and a member of our support team has notified me that they were able to get in contact with you, administer a partial refund, and assist you with our recurring payments feature. If you require additional support, please don't hesitate to reach out. Thank you.

The worst customer service, they do not help with any kind of charge backs.

Thats not the experience we want you to have, **************. Weve passed this along internally to our Chargeback team and will make sure team members get in contact with you to learn more try to rectify the situation and explain the process. Unfortunately, SpotOn can pass along chargeback information but the process is controlled by the *********** and banks entirely. We apologize for any inconvenience.

I called to close my account and the customer service person assured me it was closed, My account was debited again and I called back and I was assured the account was closed. ********************** is still drafting my account. $50.00 this month. Dont give them your checking account information.

We apologize for the trouble youve experienced. Know that we hear you, we understand your frustration, and are working to resolve the issue. We have confirmed that your account is closed and billing is net 30 which is why you received the final $25 charge. Weve reached out to the right folks on our end and we will contact you to resolve and refund the final $25 fee is warranted. Thank you for your patience.

The worst experience I've ever had in business with yall. I've been trying to get a refund for a month. **** gave me 5 different invoice for refund an no money. Blame my bank for no releasing funds. Never take accountability. Ever1 I talk 2 I will be against this horrible company.

We apologize for the oversight, have issued the refund, and understand your frustration. Our settlement and banking teams verified the bank account information, and no failed billing or rejects appear on this account. ********************** wholeheartedly apologizes for the miscommunication and inconvenience.

Sales rep made every promise in the world. Once we realized that Spot On could not actually offer wireless service. That it had to be done through ethernet cables we politely informed them we could not use their service. We never heard back from anybody. Until they told us that our equipment had been shipped even though weve canceled it via text a WEEK earlier. We were also informed that the 600 deposit was nonrefundable despite the fact they dont keep their word on ANYTHING! DO NOT USE THIS COMPANY. They do not care about the little guy.

We have passed this along internally to our Chargeback team and will make sure team members get in contact with you to try to rectify the situation and explain the process. Unfortunately, SpotOn can pass along chargeback information, but the process is controlled entirely by banks. We apologize for any inconvenience.