Business ProfileforRippling

Our midsize law relied on Rippling to manage our payroll and compliance needs. Due to repeated problems with their services and the inability to reach a consistent human point of contact for support, we terminated our account with **********************. However, we continued to contract with Rippling to submit the portion of multiple states Q3 wage reports and Federal 941 forms for the timeframe prior to our offboarding.Their performance has been nothing short of disastrous. Rippling's complete failure to file Q3 ****************************************************** monetary fines, calls and letters about the delinquencies every week. Furthermore, Rippling had significant delays in issuing 2023s W2s. These delays left our employees in a lurch, unable to complete their personal tax filings in a timely manner. Additionally, our firms accountants were delayed in the filings on our behalf. This unacceptable delay reflects a gross lack of reliability and ************************************** support throughout this ordeal has been abysmal. Weve been handed off to at least 5 different ********** lack of support and communication is a glaring failure on their part, exacerbating an already dire situation.At one point during the ordeal, when no one would reply to us, we reached out to their sales department to see if we could get anyone to reply. Sales got back to us within 10 mins both via email and phone. As soon as we indicated we really needed operational support, they went completely silent with no return calls or emails. Just shows theyre all about getting the business, but not properly serving their existing customers.In summary, *********************** failures have caused substantial operational setbacks to our law firm. Their inability to fulfill basic payroll and tax compliance responsibilities is inexcusable. We strongly advise any business considering Ripplings services to look elsewhere. Their incompetence and lack of accountability pose a significant risk to any organization.