ComplaintsforKrome Photos, Inc.
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Complaint Details
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Initial Complaint
07/23/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Krome Studio is a business that just recently closed down after 10+ years in business. They provided photo editing services more or less changing out backgrounds in photos. The most cost effective way to utilize them was by joining one of their membership programs they offered, in my case it was $20 a month, the credit wouldnt expire etc. As life goes, things came up, so I wasnt regularly submitting photos to have work done on. Several months ago I had inquired about canceling my membership seeing as I had $180 in credits I was informed if I did so I would have 30 days to use the credit or lose it, I chose to continue the membership knowing I couldnt utilize that much credit in a month and would wait to cancel when I had a lot of photos. Then came the announcement that Krome was closing and what seemed like little to no warning, I would estimate 2-3 weeks and told to use up your credits I tried getting ultimately getting down to $120 but I cant imagine everyone used their credits as well. I contacted them after the fact and have heard nothing No where do I recall reading if they end business they get to keep the funds for a service they no longer provide. Feels wrong and illegal, thought your company would be able to provide some insight. Thanks a lot
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.