ComplaintsforChocolatecoup
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I ordered a t shirt that came with the wrong print. I contacted the company but havent heard back from them. Id like a refundInitial Complaint
06/15/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Company used counterfeit postage to send a product, never delivered. Refund requested and denied. Federal crimes are being committed by this company.Initial Complaint
10/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
10/04/22 ordered a tee. $28.94 When received it. It looked nothing like what was pictured when i ordered. They asked for photos i had sent a few. They wanted me to send it back on my dime or half off. I don't have money to pay for shipping and tracking and the time for my refund since i was thinking the merchandise i ordered was from ********** but instead the address wasfrom ******* and they also said they arent responsible if merchandise is stolen. Sounds all fishy so i chose half my refund but im upset. That shirt looks like it got spray painted or a kid smudged it . I wanted whole refund i think i shouldnt have to loose money on something that was falsely claimed. As you can see in pics enclosed. Comparison to the one i purchased to the one I actually received. Big difference. I think even tho it says buyer has to pay for returns there should be an acception when its the sellers fault. I want my full refund
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
2100 32nd Ave
San Francisco, CA 94116-1623
Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.