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ComplaintsforCitiScape Property Management Group, LLC
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Complaint Details
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Initial Complaint
03/23/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Citiscape is the property management company that manages a condo building where I recently purchased a unit. In connection with the purchase of my condo, Citiscape, on behalf of the seller of the condo, prepared various disclosures pertaining to the association, including governing documents of the *** such as CC&R, bylaws and operating rules. Citiscape failed to provide me with an important amendment to one of the rules, specifically the one regarding architectural approval. Director of Operations who manages the property misrepresented and failed to inform me of these new rules that was adopted when I as well as my real estate broker reached out before the closing of my condo to ask about the process and what is required (in fact, she said that she didn't know that this rule was adopted). I received a copy of this new rule only after I purchased the condo along with a notice of violation from the *** board's attorney. As the property management company that is responsible for maintaining books and records of the *** and handles, among others, architectural approval on behalf of the *** board, this material omission, misrepresentation has caused me severe emotional distress and is continuing to cause me and the *** legal fees in on-going dispute (which the property management company billed me for). I sent the attached demand letter to the executive management team.Business response
04/03/2022
This owner is required to follow the Architectural Rules of the homeowner's association, as are all who choose live in the community.
With respect to the owner's claim that she didn't receive disclosure of the *** rules at time of purchase, neither the *********************** nor CitiScape as its property manager is a party to the transaction between buyer and seller and have no duty to make disclosures to the buyer--that duty falls to the seller. (Ostayan ********************; ****** v. Paseo Del Mar.) Seller was under a duty to disclose information materially affecting the value or the desirability of the property. (******* **************** (****) 213 Cal.App.2d 729, ******* [29 Cal.Rptr. 201, 8 A.L.R.3d 537]; Civ. Code, ******, ****.) fn. 1 "The obligation to provide buyers with the above data rests with the [seller], [41 Cal.App.4th 867] not the association - much less CitiScape as the management company.
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Contact Information
3450 3rd St Ste 1A
San Francisco, CA 94124-1444
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.