ComplaintsforKasamba
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Complaint Details
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Initial Complaint
08/25/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On August 22, I reached out to Kasamba customer service through email to request a refund. I had 31$ on my account in credits. When I had gone to the site they had a promo for additional credits when you add so much to the account. However the **** tells you one price and wants to charge you more for services. I did not end up using their services and asked for a refund of funds as I will not use their site. They refused. What do I now do with this $31 that is sitting on this website that I'm not using? I'd like my money backBusiness response
08/26/2024
1) On August 22nd the user did make two (2) deposits in the sum of $1 and $10.
2) Kasamba offers a $20 promotional offer towards a reading on the platform for new users.
3) The user contacted ********************** and asked for $31 to be refunded.
4) The initial agent responding denied the refund request of $31 and explained the promotional offer.
5) I provided a follow up today (August 26th) confirming a refund of $11 ($1+$10) as this is the entire amount that the user deposited. I offered an explanation of the promotional offer.
6) I would like to highlight that if the user responded to the message mentioned in #4, the amount of $11 would have been refunded just the same.
7) The user's account is open, the amount of $20 is available to them as per the promotion. We hope to see them use our platform.
Initial Complaint
06/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 12/06/2024, the spiritual advisors company Kasamba, published a misleading marketing advertisement and offered $20 to a new customer, who loads his account with $10. In addition, they offered 3 free minutes with 3 different consultants, and in practice, I did not receive the 3 free minutes with 3 different consultants, and was charged for my calls in full. When I contacted them and asked for a refund for these calls in accordance with their publication, they blocked my account, and when I asked for the address to file a claim for their heartache and cynical exploitation of customers, they refused to give me the address to file a claim and demand my money. In addition, some of their consultants robbed me of the money, but due to an "internet error" they - they - were unable to connect to the conversation, according to them, and finally, I lost the money for these conversations, even though they did not actually take place. The customer service ignored my request for a refund, and when I asked for the address to file a complaint/lawsuit, they chose to close my account before I received the information of the court for filing claims. Apparently, in an attempt to avoid filing a lawsuit against them, they simply blocked my account without responding. And of course, no refund - and contrary to their misleading marketing advertising.Business response
06/24/2024
User ********** registered using ****************** on June 12th 2024 to the Kasamba platform.
Shortly after creating their account, the user added $10 and as per our promotion, $20 more were added to their balance.
This user had a total of six sessions with 5 different advisors. The first session had 3 free minutes applied, but was later canceled. The second session also had 3 free minutes applied. The third and fourth session had no service and the client's Kasamba balance was not charged. Those sessions did not connect due to internet issues on the psychics side, but one of them had 3 free minutes attached. The fifth and sixth sessions were successful psychic sessions. They had no 3 free minutes applied automatically, but later the customer support credited the ********************** balance with funds for the 3 free minutes promotion for both sessions.
In total, the client got 3 sessions with 3 unique advisors with 3 free minutes applied. One of them applied normally, and the other two were credited manually.
Our customer service refunded the initial $10 the client purchased back to their card, as per the client's request. We also stated the following - Please allow up to 7 business days for this transaction to be processed.
Additionally,on June 12th the customer requested to have their account closed. This request was fulfilled on June 19th. The client has been informed that they can reach out to customer support to have the account reopen, if they so wish.
We consider this matter resolved on our end as the user received a full refund. We are saddened that the users first experience on Kasamba was not what they expected.Initial Complaint
03/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I reached out to customer service multiple times regarding my refund for a service i didn't receive. **************** agreed they would refund me but has yet to do so. There physic placed me on hold for 20 minutes and didn't provide any service and then my back was deducted for ******.Business response
04/03/2024
Please find attached Kasamba's response to this complaint.
Initial Complaint
02/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Over the past several months, I have attempted to contact their customer service team numerous times regarding unauthorized charges totaling approximately $3000. Despite my persistent efforts, I have not received any satisfactory resolution to this matter. My emails have gone unanswered, and whenever I attempt to call, the phone either goes unanswered or abruptly disconnected.This lack of responsiveness is unacceptable, and I am left with no choice but to request a full refund for the fraudulent charges incurred on my account. I have also attempted to seek assistance from my credit card company, but they have been unable to reach their team as well.I demand immediate action to rectify this situation and provide me with a refund for the unauthorized charges. It is imperative that Kasamba takes responsibility for the fraudulent activity occurring within its platform and ensures that customers are not subjected to such experiences in the future.Business response
03/05/2024
Dear Sir or Madam:
The Kasamba marketplace provides an online venue where interested clients can select from a number of different independent advisors and engage with those advisors via online chat, telephone or email.
We understand the challenges that come with having your payment method stolen, and we are sorry to hear about your experience, however, we have investigated your claim for unauthorized charges on **** and found no evidence that these transactions were fraudulent or incorrectly billed.
Furthermore, you disputed the charges with your financial institution and received credits for those charges through that process.
Our records also show that we promptly responded to your inquiries.
The security of our business is our top priority.
We use a combination of state-of-the-art technology and best practices to help protect and secure our business.Please note that the account is now closed and permanently restricted.
Customer response
03/11/2024
Complaint: 21332243
I am rejecting this response because:
Sincerely,
*******************************Initial Complaint
02/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I would like a full refundBusiness response
02/19/2024
Dear Sir or Madam:
The Kasamba marketplace provides an online venue where interested clients can select from a number of different independent advisors and engage with those advisors via online chat, telephone or email.
Please note that the information provided is not clear enough in order to understand the nature of the request for a refund.
From the screenshots attached we can see a charge for $20.97 from 12/1/2015 for service rendered in full, where we were only able to collect $1.15 and the remaining outstanding balance of -$19.82 was never successfully collected.
As for the 2nd screenshot provided, showing a pending charge of $20.82, unfortunately we are unable to locate this charge on the same account and there is not enough information to locate it on a different account based on the information that you have provided. Please reach out to our customer service department through the platform with more details such as the date of the charge, the email and/or the account ID, and we will gladly look into this request for you and try to assist you further in this matter.
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Customer Complaints Summary
7 total complaints in the last 3 years.
5 complaints closed in the last 12 months.