ComplaintsforDivvy Homes

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The ** Unit went out on June 6th, we alerted the business and was told that a repairman would be out even though the unit is over 19yrs old. The repair was temporary as we had to go and buy three mobile units on June 9th when the central air stopped working completely, this is after the vendor confirmed that we would be getting a replacement unit. We suffered this way in 115 degree temps. We were once again told that the central unit would be replaced and we would be paid back for the cost of the units we had to purchase. Another repairman was suppose to come out but never showed up. It was not until the 18th that anyone was able to come out take a look at the unit. They are now attempting to just provide a rent credit for just the units and not the days from June 6th-July as we STILL do not have a replacement only a temporary fix that is costing us in energy bills, along with refunding directly the funds spend on the mobile units. Weve also started the legal process with documentation on all of the transactions, conversations and emails.

  

  Business response

  07/12/2024

  Hello!

  Thank you for bringing this matter to our attention. We understand your frustration with the air conditioning issues you've experienced, and we would like to address your concerns. We want to assure you that we have been diligently working to resolve the problems with your AC unit since you first reported them on June 6th. Our records show that we responded promptly to your initial report, dispatching a technician to your home within 48 hours. After the initial repair, you confirmed that the unit was cooling properly. When the issue resurfaced, we again had a technician on-site within 48 hours to assess the situation. Throughout this process, we have been committed to providing you with options to minimize disruption, including offering alternate accommodations while we worked on a permanent solution.

  Our standard procedure is to attempt repairs where possible before opting for a full replacement, as repairs often result in a quicker resolution for residents. In your case, when it became clear that repairs were not sufficient, we made the decision to replace the unit entirely. Regarding the mobile units you purchased, we did offer prompt reimbursement to compensate you for your out-of-pocket costs was applied.

  We value you as a resident and are committed to ensuring your comfort in your home. While we understand that maintenance issues can be frustrating, please know that we have been working expediently to address this situation from the moment it was reported. If you have any further questions or concerns, please don't hesitate to contact our team. 

  Customer response

  07/13/2024

   
  Complaint: 21940689
  
  I am rejecting this response because:
  While we did get a new unit, the technician broke the pool pump so now we are having to scramble to get that fixed as well. We appreciate that things finally got resolved and hope to have a better experience moving forward, including repairing what the ** tech has broken. This is one of the most complete communication on this matter that weve gotten. Thank you for that. Again, we look forward to getting this latest issue resolved.

  best,
  
  *******************

  

  Business response

  07/18/2024

  We appreciate our resident's acknowledgement that the initial issue has been resolved. We will have a member of our team reach out to discuss the additional maintenance item that they have raised in this complaint, though we also request that they send this request in (if this hasn't already been done) through the Divvy Homes portal so we can make sure this is correctly triaged!

  Customer response

  07/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Threats for late rent not fixing issues in home multiple complaints

  

  Business response

  07/03/2024

  Hello! Thanks for your feedback. Firstly, we want to clarify that notices of default on the lease agreement are a requirement of the lease. These notices are intended to ensure that all parties are aware of their obligations and any potential breaches. Secondly, our records show no recent work order histories for your home. However, we are committed to addressing any outstanding maintenance needs. A member of our team has recently reached out to you to better understand and resolve any maintenance issues you may be experiencing. Your comfort and satisfaction are important to us, and we are here to assist you in any way we can. 

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have been renting from Divvy for 3 years in their rent to own program. It has been the worst experience of our lives. The initial process to get in the home went smoothly however things quickly went downhill. The vendors they use to repair items do shoddy work and it takes 3-4 months to actually repair anything. We were without use of our 2nd bathroom for more than 4 months- NO OFFER FOR RENTAL ADJUSTMENT and on top of that we had to have expensive equipment in there running up our electric bill, no offer to cover this expense even though it was due to their negligence. After more than 2 years in the home Divvy changed their reporting agency marking my account as closed and dropping my credit over 100 pts!!! 6 months before we are supposed to purchase the home making it where we were not able to get a mortgage! When it came to the end of the 3 years Divvy would not renew our lease so we either had to buy or move. We accrued ****** through their savings program and they agreed to take the final months rent from this. They wanted us to be out of the home in the middle of May but pay for the full month. We were not able to finish moving by their time frame so they filed an eviction, we answered the eviction and a court date was set. 10 days BEFORE the court date they went to the home ILLEGALLY changed the locks with our belongings inside. We contacted them trying to regain our belongings and was denied. We came to a settlement agreement to have our savings money returned and now they are trying to go against that and not return what they agreed to! Considering filing a civil case at this point as my tenant rights were violated and they are not keeping the settlement agreement made. Based on other reviews and complaints I'm not confident I will receive it back. DONT GO THROUGH THIS PROGRAM, RENT FROM A RESPECTABLE LANDLORD AND BUILD YOUR CREDIT TO BUY!

  

  Business response

  06/24/2024

  We are sorry to hear that ************* had a disappointing experience with Divvy. While we always encourage feedback from our residents, there are unfortunately a number of factual inaccuracies in her review. We have connected with the resident to better understand her feedback. 

  Customer response

  06/25/2024

   
  Complaint: 21849923
  
  I am rejecting this response because: The business themselves actually has not reach out to me at all! There is no number for Divvy and emails sent to them continuously go unanswered because they do not care about their homes or tenants in them. They have had their lawyer reach out with threats saying if I do not remove the complaint his fees will increase which I am expected to pay for. No one can provide an accurate reflection of our deposit return, no one has addressed the multiple issues we had with Divvy in our 3 years of tenancy. The factual inaccuracies are me using the term "settlement", it was not a settlement but a mutual dismissal in the court system. Yes, we did not pay rent for 3 months due to an agreement with Divvy to take the rent from the ****** built in our savings account. Since we were not able to move in the middle of the month that I was fully charged for and stayed to the end of the month. They filed an eviction but then changed the locks with our belongings inside the home before the court date, performing a self-help eviction and denied us access to our belongings. We intended to stay until court date per our legal right since there was a court date set to clean and prepare for return to Divvy. We were offered to get our items out of the dumpster. No one will actually acknowledge the violation of my rights performed by Divvy nor will provide me with the information I've requested several times. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  9528 Millbrook is an eyesore left unoccupied for a year, grass is ten foot tall.Broken down car in driveway, lowering value of others homes in the area. Please call me to list and sell this property for you,

  

  Business response

  06/12/2024

  Thank you for bringing this to our attention. We are working diligently to address the situation and restore the property to better reflect the beauty of the neighborhood!
  

• Initial Complaint

  06/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  As previously advised we vacated the property on 12/11/23 and started a new lease agreement with a different landlord in 11/2023 and utilities were shut off in my name on 12/11/23 at this residence. I provided notification of move-out regarding this vacancy on 12/11/23 via email. I received notification after on 12/12/23 confirming from Divvy Homes pmt team stating possession will take place that same week. Prior to this communication I recached out to Divvy on 10/25/23 to provide notification that I would like to schedule an early move out inspection. I received an email on 10/26/23 from ****** and ********* who went into detail regarding a 2% surrender fee and how a 60day notice was not provided and since this was not received, I would be rent responsible to the end of the lease, which ended on 12/12/23. My family decided to keep possession of the home until lease end since ultimately we are being charged. I then received communication from Divvy on 11/20/23, & 11/29/23, wanting to confirm occupancy. 11/30/23 I recvd an email from *********************** regarding a 3day Pay or vacate but no document was ever filed with County Court due to the response we were moving. 12/01/23 I recvd an email from ********* regarding key location. I replied on 12/11/23 confirming key details & move-out. When reviewing the equity return we are not liable for rent payments from 12/13/23-04/24. We no longer occupied this ************************ was provided confirming move-out. We will not be held accountable for Divvys lack of communication, proper steps were not taken on Divvy's end. If Divvy could not obtain possession of the home as stated on 12/12/23 which was confirmed, this should have been communicated at that time or when vacancy checks were made. We did not receive any notification from Divvy until 4/24/24 when I reached out to Divvy homes regarding the return of equity funds and an error email that was sent from Divvy regarding the home. I am due an equity return of $10,673.76.

  

  Business response

  06/13/2024

  Hello! Thank you for your review. After receipt, we were able to connect and believe we have reached a solution! 

  Customer response

  06/13/2024

   
  Complaint: 21820116
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

• Initial Complaint

  06/06/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I engaged in a rent-to-own program with Divvy Homes back in 2021 and was defrauded out of thousands of dollars when they failed to follow legal requirements to register the home with the city, resulting in a mandatory inspection that determined the home is not a 3 bed 2 bath but is only 2 bed 2 bath in 2023. Divvy made me remove my belongings from the advertised 3rd bedroom and refused to reduce my monthly payments. They refused to add an egress window to make the home a legal 3 bedroom and also refused to reduce the buyback price for the home. They offered to have me reapply with them to and start the process over to find a new house (I would have had to pay for the relocation) or to waive the relisting fee of $3750 if I moved out on my own right then. Being that I did not have the resources to uproot my entire family, I stayed in the home for an additional year until I could afford to try and buy the property for the appraisal price. Divvy then refused to sell the home to me for the appraisal price of $192,000, stating the buyback price was predetermined at $230,000 that was non-negotiable. The appraisal was done this year in ************** notifying them that I was moving I requested that they owner there previous offer to waive the relisting fee and they refused. They are holding $11,000 of my savings will be taking $3750 of it for the relisting fee plus whatever other nonsense they come up with some nonsense to keep more of my money. This is their norm, per the complaints with the BBB.Ive had nothing but problems since partnering with this company to become a homeowner. They take advantage of vulnerable consumers through their deceitful marketing and operation procedures and the consumer suffers. Theyre not to be trusted. They are scammers who take actions for unjust enrichment and the consumer literally pays the price.This company needs to be investigated and stopped for the sake of protecting consumers from their unlawful and unethical practices.

  

  Business response

  06/14/2024

  Hello! Thank you for your review. After receipt, we were able to connect and believe we have reached a solution! 
  

• Initial Complaint

  06/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I reached out last Fall to this company regarding the property they own at ******************************************************************. The property is unkempt and has tree growth that is now coming over my fence and ruining my sheds. The company claimed they were going to send someone out and never did. I have now filed a complaint with the city's ****************** and Code Enforcement offices. This is a constant problem with this property and if not taken care of, I will be going to the news outlets here in ********* to get their assistance in getting this taken care of. Due to the damage to my sheds, I want my sheds replaced by the property owner.

  

  Business response

  06/12/2024

  Hello, 

  Thank you for your review and we appreciate you flagging to us that the tree is in need of pruning. We are working on getting a vendor scheduled to go out to the property and take care of this, and will provide a direct update to the email provided once confirmed. Thank you!

  Customer response

  06/14/2024

   
  Complaint: 21805219
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer response

  06/14/2024

  I had someone to cut the branches on June 11. They were hanging so far over the fence and my sheds, and it was annoying. I wasn't sure if I was going to get a response considering I had also filed a complaint with the City of **************

  
  

  I had to pay $400 to have those branches cut and the **** that was growing between the posts of the fence. Since I had to pay for this to be done, I want to be reimbursed and I can provide a copy of my receipt of payment. I complained to the company last Fall about these trees and nothing was done about it.

  
  

  ***********************

  

  Business response

  06/18/2024

  Thank you for bringing this to our attention. We've arranged for one of our vendors to perform the necessary pruning and are committed to contributing to the protection and upkeep of the neighborhood.
  
  

  Customer response

  06/19/2024

   
  Complaint: 21805219
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I began a lease with Divvy just under a month ago. The issues began with the deposit. I qualified for a 1% down payment but was made to pay 3% they said because of their scoring model. $3k loss but its Im thinking its worth the path to ownership and take the loss. Before I signed the lease, in our initial walk through of the move in ready home, we find master bedroom window is broken and the house is the polar opposite of clean and move in ready. Besides the broken window there were stains all throughout the home of urine and smell of mold, there was garbage inside and out of the home. All of these concerns were acknowledged and scheduled to be fixed before move in.A **** into moving in we were made aware by others in the community that this home had squatters. This is a huge problem in the metro ******* area. The neighbors advised they had been trying to get them out for sometime but they neglected to tell us any of t this. The squatters had animals. When the air is off the house smells like animal urine and mold. The house also has major water damage. There was pooling in the ceiling it has damaged flooring upstairs and downstairs. A homeowners or corporate claim with the insurance they carry should have been filed. Thats how bad the damage is. They have been giving me the run around for ****s! Telling me the damage is just cosmetic. This house is disgusting. I cant move my furniture in here or have my kids here like this. The inspection that was scheduled in the portal prior to move in disappeared and no one can answer why it wasnt done and why the damage was not address prior. Im expected to pay the inflated rent for a house I cant live in. They keep asking for the same pictures over and over and fighting back and forth with maintenance and managers. This is unreal. I would have never gone through this company with other options like ************* and Utopia had I known this is what is to be expected when going through their processes I wouldnt have

  

  Business response

  06/07/2024

  Hi *****, thank you for providing feedback and we appreciate the opportunity to work with you to get these issues resolved. Our maintenance team confirmed they have been in touch and were able to reach a resolution last week. 

  Customer response

  06/08/2024

   
  Complaint: 21776922
  
  I am rejecting this response because: This has not been resolved yet. All thats been offered is a waiver of late fees because we havent submitted rent this month due to the additional cost that it put on us not to be able to move in. this has not been resolved yet. All thats been offered is a waiver of late fees because we havent submitted rent this month due to the additional cost that it put on us not to be able to move in some baseboards have been missing for weeks. another inspector came out yesterday. Nothing has actually been resolved
  
  Sincerely,
  
  *********************

  

  Business response

  06/12/2024

  Hello! Thank you for your reply. Situations like this can involve a number of due diligence steps before deciding on the best course of action, and we are doing everything to expedite the resolution. We received the bid for the outlined protocol, approved it, and we are currently pending scheduling. While the work has not yet been performed, we have an agreed-upon plan in action and are making great progress. We are doing our best to keep you informed of every step in the process, but invite you to please reach out to our team if you have additional questions! Thank you. 
  

  Customer response

  06/13/2024

   
  Complaint: 21776922
  
  I am rejecting this response because: it does not resolve the issues were currently having. 
  

  I understand that repairs on a property can take time. This is not my first lease however it is the first property Ive ever signed a purchase agreement of some sort for. This property was supposed to be move-in ready. To date, the property still hasnt been power washed. We still dont have access to amenities due to your prior balance . Maintenance has approved an estimate to pull up the carpets. We still have to have more inspections and time to be spent replacing the carpets not to mention now moving my belongings to do so even though,  I put off moving my things over a month to give you guys time to get this done . $$$ There was no actual inspection done like there was supposed to be prior to move-in, to note any issues as there shouldve been with the purchase agreement. This has cost me and my family so much money time and inconvenience.  I sincerely feel that this month lease fee should be waived and all damaged flooring and cabinetry should be replaced. I dont mind taking care of anything cosmetic, but the damage is beyond cosmetic and no one is acknowledging this. When your contractor came out to inspect the bathroom from which the water was coming, he put weight on the broken vanity in that bathroom and fell, hard almost broke his neck! And you all think that that is acceptable to put in a property where people live with their children? This has been an extremely disappointing experience 
  Sincerely,
  
  *********************

• Initial Complaint

  05/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have called and sent emails about having to move out of our rent to own home. I had expressed the issues I had with my finances and the fact that with a new child we were having to move to another state with my mother. They offered to take the equity off for us to stay, I said we could not afford to stay but asked if they could take the equity off for the last month + 10 days they are charging. They refused. They said they would prorate and only charge us for the ten days of May, and would send the documents over to sign. No documents have been sent over and they have attempted to charge the full price of May even tho I have told them numerous times I was vacating. They continue to make it hard for us to leave, hard for us to survive, and will most likely be charging us late fees when they were the ones to attempt to charge us the wrong amount. This company claims to help those with low credit to one day own, but they charge so much in fees. Late fees plus card fees. And then after almost bankrupting you they will make it impossible to leave. One bad review is worth a thousand good ones, and I will be speaking my truth. But for now, Im looking to be sent the paperwork and given the correct payment total.

  

  Business response

  05/13/2024

  Thank you for sharing your concerns, and we sincerely apologize for the difficulties youve experienced during this transitional period. We aim to support our residents, especially during challenging times, and it seems that there may have been some misunderstandings that complicated your moving process. We understand how crucial clear communication is, especially when you're facing financial difficulties and life changes like welcoming a new child and planning an interstate move.
  

  Our team was able to connect with you and finalize the details of your move out, and we are here to support you through the final stages of this transition. Thank you for bringing these issues to our attention, and again, we apologize for any distress this has caused.

• Initial Complaint

  05/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am lease purchasing a home from divvy. They currently report my rent to the credit bureau. Ive never been late. In November of 2023 they changed companies that they use to report to the credit agency. When they switched they closed the account in the credit bureau. This was not a closed account but my credit score dropped immediately 112 pts. I notified divvy and after much run around they finally admitted fault and said it shouldnt have been closed. They asked me to wait until January 2024 to see if it fixed the problem. In January they started a new company reporting to credit bureau. They now only report to trans union. So my TransUnion report went back up 100 pts but nothing on the equifax report. The new company boom is only reporting to TransUnion but on their website they use equifax to rate your credit. So they dropped my credit by closing an account and now they refuse to report to equifax which is negatively affecting my credit. Thus making my rent/lease from them longer and costing me more money in rent and total house cost which goes up each year I have the lease. So they negatively impacted my credit and now are profiting off of it making it a conflict of interest!!!

  

  Business response

  05/10/2024

  Thank you for your feedback. When we switched credit reporting services, your account was transferred to the new provider, and your report should reflect this transfer. However, third-party websites may interpret and display these changes differently, indicating that an account was closed. Credit reporting is complex, and it's not unusual to see short-term fluctuations in credit scores during such transitions. While we can't specify exactly why a score may change, the credit bureaus and these third-parties do provide insights into changes in your report and suggestions for improving your scores. Additionally, our reporting agency does report to all three major credit bureausExperian, Equifax, and TransUnion. Finally, and most importantly, were here to help and committed to supporting your journey towards homeownership. If you have any further concerns or need additional support, please don't hesitate to reach out to us.

  Customer response

  05/10/2024

   
  Complaint: 21652497
  
  I am rejecting this response because:
    They are reflecting blame onto the credit agencies? Please review previous email I sent where they clearly admit the account should not have been closed! This has dropped my credit score over 100 pts for no reason except for neglect on their part. Once again this is the same company I have  lease purchase with for my home. The longer they mess with my credit and Im unable to purchase the home then the purchase price increases. This is all their fault by neglect because they went with a cheaper company to report and didnt close out properly and now they are gonna make more money off of me because of this???? Is this not what the BBB is for? I cant buy a car right now much less a house due to this reason alone! 

  Sincerely,
  
  *********************

  

  Business response

  05/17/2024

  We're sorry to hear our reply was not satisfactory to you. However, we can only reiterate the comments in our original reply. When we switched credit reporting services, your account was transferred to the new provider, and your report should reflect this transfer. Unfortunately, we wouldn't be able to pinpoint an exact cause of the fluctuations since the transfer, but we remain committed to supporting your journey towards homeownership.  

  Customer response

  05/20/2024

   
  Complaint: 21652497
  
  I am rejecting this response because:
  Previous emails from divvy explain that what happened should not and now they continue to say should not. Well it did and Im suffering for their financial gains! The second part of the complaint wasnt even acknowledged. Why are they reporting to TransUnion but their website reads from equifax. My credit is in very poor standing according to them from them and by them! How is all this not a conflict of interest? U negatively affected my credit and are profiting from it, and Ive never been late or missed a payment????
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩