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Find a Location

El Monte RV has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • El Monte RV

      111 Mason St San Francisco, CA 94102-2713

    • El Monte RV

      6301 Scarlett Ct Dublin, CA 94568-3149

    Business ProfileforEl Monte RV

    RV Rental
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers the rental and sells of motorhomes & RV's

    Business Details

    This is a multi-location business.

    Find a Location

    El Monte RV has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • El Monte RV

        111 Mason St San Francisco, CA 94102-2713

      • El Monte RV

        6301 Scarlett Ct Dublin, CA 94568-3149

      Location of This Business
      111 Mason St, San Francisco, CA 94102-2713
      BBB File Opened:
      5/30/1997
      Years in Business:
      54
      Business Started:
      7/1/1970
      Business Started Locally:
      7/1/1970
      Number of Employees:
      8
      Business Management
      • Mr. Kenneth Schork, President
      Contact Information

      Principal

      • Mr. Kenneth Schork, President

      Customer Contact

      • Mr. Kenneth Schork, President
      Additional Contact Information

      Fax Numbers

      • (510) 732-7655
        Primary Fax
      • (925) 803-0778
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/13/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Unanswered
      I rented an RV from 4/26/24-4/30/24 from El Monte RV in **********. Close to the pickup, they informed me that they only have extra large available instead of what I reserved. My only options at the time then were to either cancel my whole trip, or just accept, so I accepted.At no point in the process did the salesperson explain the insurance options to me, and on the day of pickup he told me that I would be able to use my own coverage, and had me sign to waive additional coverage. On my personal insurance, I purchase the highest level of liability coverage I can in order to protect myself and my family. The sales person led me to believe my personal coverage would cover liability for when I drive the *** I got into an accident on 4/27/24, and I have come to find out, that my insurance would not cover the liability. I was a first time RV renter so I trusted the sales person that I could use my own liability coverage, as it would be extremely foolish to drive without liability coverage. When I returned the *** the sales person also admitted that if I had gotten the vehicle I originally reserved, that I would not have had the accident, as all the impact occurred from the extra size of the extra large vehicle. On return he then again assured me that I could go through my insurance. It wasn't until a few weeks later that I found out my insurance would not be covering.I have correspondence with El Monte customer care saying that the salesperson should have explained the coverage options, and that they always recommend customers check with their own insurance. The sales person did none of these. If he had did any of these I would have obviously purchased liability coverage to cover us during the trip, as I personally get the highest liability coverage I can get. I have already paid for the damage to the *** I don't expect to get this back, as I am uncertain if I would've gotten the full coverage or not, but I would certainly have gotten liability insurance.

      Customer Reviews

      0 Customer Reviews

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