Business ProfileforSephora

Like others who have written a review on here and on other sites across the Internet, Sephora is a terrible business that does not stand behind its products and does not put the customer first. My son purchased two ********************** gift cards at the Sephora store itself for my sister and my birthday $50 per gift card so he spent $100 at the Sephora store July 7 upon attempting to redeem the gift card we were told that both cards had zero balances. My son has the receipt purchase gift cards from his credit card. Sephora customer service after lengthy told us that the gift card had already been redeemed on July 13 for both of our cards by the way. My sister and I both had just the card number and the pen scratched off and by the time we even did this the card had already been used obviously a scam. Obviously Sephora has internal issues, but they dont really care about the customer because it is the customer that is losing money, not **********************. They are getting their money. All their customer service does is to read a policy to you over and over and over again Their website has an issue and is allowing gift cards that have never been redeemed by the purchaser or the person it was intended to, but obviously by some type of corruption at their website, they simply do not care about the consumers . Maybe all we can do is to not support this business and hope that they will eventually go out of business

Dear *****, Thank you for taking the time to share your concerns. In review of the information provided, we understand you received the gift card as a gift. We apologize for your experience. Once activated, the gift card is the equivalent of cash and cannot be replaced if lost or stolen. We encourage your son to contact their financial institution to let them know you didnt receive the funds on your gift card. They may be able to assist with the purchase. We hope this clarifies. Sincerely, Sephora ****** Services