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Find a Location

Sunrun, Inc. has 83 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Sunrun, Inc.

      225 Bush St Ste 1400 San Francisco, CA 94104-4249

      BBB Accredited Business
    • Sunrun, Inc.

      1550 Magnolia Ave Corona, CA 92879-2094

      BBB Accredited Business
    • Sunrun, Inc.

      6761 Sierra Ct Ste B & C Dublin, CA 94568-2692

      BBB Accredited Business
    • Sunrun Inc

      1225 Park Center Dr Vista, CA 92081-8353

      BBB Accredited Business
    • SunRun Inc.

      712 Brook St Ste 104 Rocky Hill, CT 06067-3447

      BBB Accredited Business

    Business ProfileforSunrun, Inc.

    Solar Energy Equipment Dealers
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3.62/5stars

    Average of 2,606 Customer Reviews

    Customer Complaints

    4,495 complaints closed in last 3 years

    1,400 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/8/2009

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Sunrun, Inc. offers residential solar electricity services.

    Business Details

    This is a multi-location business.

    Find a Location

    Sunrun, Inc. has 83 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Sunrun, Inc.

        225 Bush St Ste 1400 San Francisco, CA 94104-4249

        BBB Accredited Business
      • Sunrun, Inc.

        1550 Magnolia Ave Corona, CA 92879-2094

        BBB Accredited Business
      • Sunrun, Inc.

        6761 Sierra Ct Ste B & C Dublin, CA 94568-2692

        BBB Accredited Business
      • Sunrun Inc

        1225 Park Center Dr Vista, CA 92081-8353

        BBB Accredited Business
      • SunRun Inc.

        712 Brook St Ste 104 Rocky Hill, CT 06067-3447

        BBB Accredited Business
      Headquarters
      225 Bush St Ste 1400, San Francisco, CA 94104-4249
      BBB File Opened:
      4/24/2009
      Years in Business:
      17
      Business Started:
      6/1/2007
      Business Started Locally:
      6/1/2007
      Business Incorporated:
      6/20/2008
      Accredited Since:
      5/8/2009
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      8500
      Alternate Business Name
      • Vivint Solar
      Hours of Operation

      Primary

      M:
      5:00 AM - 7:00 PM
      T:
      5:00 AM - 7:00 PM
      W:
      5:00 AM - 7:00 PM
      Th:
      5:00 AM - 7:00 PM
      F:
      5:00 AM - 7:00 PM
      Sa:
      6:00 AM - 4:00 AM
      Su:
      Closed
      Additional Contact Information

      Email Addresses

      Customer Complaints

      4,496 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/11/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On Wednesday, July 10, 2024, an employee from Sunrun named ****** came to my house. He said my house was perfect to be used as a model home and they would install free solar. He wanted my PG&E login information but instead we went through my past energy usage, month by month, for a year. He also request a copy of my entire bill. I sent him a screenshot of just the energy usage and redacted my account number. After about 45 minutes he had his "technical expert" ******* (*) come to my house and go over things with me. This lasted about 10 minutes until I was asked if I had any k*** and tube wiring. I do, and said oh sorry you don't qualify, shook my hand and left. This entire subdivision was built in the 40's, which I told him. I also said that should be the first question they ask if that's required to qualify. Today, Thursday, July 11, 2024, another Sunrun employee came to my house around 2pm. I was in the middle of work, just like yesterday, so I didn't answer. He came back at 7pm and seeing an Amazon *** I mistakenly opened the door and there he was. I don't know who this new person was but I told him I was already turned down by Sunrun and he needed to get off my property. After the incident yesterday I emailed Sunrun saying these practices are unacceptable but I haven't received any reply. I also talked to my mom yesterday because my aunt (her sister) is a Sunrun customer. My mom said they are very aggressive, which after yesterday I thought they were mainly just incompetent with bad solicitation practices. But today has definitely proved her opinion of them is spot on. I really hope they will never be in my neighborhood again.
      Read More

      Customer Reviews

      2,606 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Janet U

      1 star

      07/20/2024

      Sunrun representative was deceptive and I didn't realize until it was too late. I was interested in cost of purchasing panels. He told me there was no need to because Sunrun was offering a "win-win" situation. He convinced me that Sunrun would put enough panels on my roof to cover my electric needs and for them to make a good profit off the other panels. He said Sunrun would use my roof and maintain all the panels for 25 years. I asked him again and again if this was a lease he was talking about. He emphatically said no -- that they were going to use my roof for their profit. No monthly charge of any sort was mentioned. He said again and again it was a "win-win" situation. He had me sign the contract for "the use of my roof" on his iPad. Panels were put on covering both the front and back of my roof. Then I started getting a monthly bill. I contacted Sunrun. They said I signed a lease agreement and would be charged monthly for 25 years. They said the contract was signed, and therefore I had no recourse. I will be 90-years-old in 25 years. I continue to work full-time. When I retire, I will not be able to afford this monthly bill from Sunrun (the reason I NEVER wanted a lease!) Avoid this company! It has been my experience that they are extremely deceptive and have no qualms about scamming individuals. I lose sleep wondering how I will cover this bill when no longer able to work... Sunrun does not even deserve a one star rating -- but I was not given the option on this website to over a negative star rating.

      Sunrun, Inc. Response

      07/22/2024

      *****, thank you for reaching out to **. Sincere apologies for not providing you with a positive solar experience and for any frustration our services have caused you. We have located your account and escalated your concerns to our Escalation Team to help resolve your concerns. The Expert will contact you via phone and email as quickly as possible. Thank you!

      Local BBB

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