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Find a Location

Stockpile Investment, Inc. has 1 locations, listed below.

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    Business ProfileforStockpile Investment, Inc.

    Stock Brokers

    At-a-glance

    Customer Reviews

    1.09/5stars

    Average of 33 Customer Reviews

    Customer Complaints

    225 complaints closed in last 3 years

    32 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Stockpile is an app-based brokerage that aims to make investing in the stock market more accessible and less intimidating.

    Business Details

    Location of This Business
    679 Toland Pl, San Francisco, CA 94124-1309
    BBB File Opened:
    7/28/2022
    Years in Business:
    13
    Business Started:
    12/1/2010
    Business Incorporated:
    1/31/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    24
    Business Management
    • Colby Yoshino, Customer Service Specialist
    • Mr. Victor Wang, CEO
    Contact Information

    Customer Contact

    • Colby Yoshino, Customer Service Specialist
    Additional Contact Information

    Email Addresses

    Customer Complaints

    225 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/04/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    In 2019, I opened a Stockpile account with an initial deposit of $350. I used this money to buy $350 worth of stock. Later, I opened another account with ******* ****** and stopped actively trading in my Stockpile account after 2020. Recently, I received an email from Stockpile stating that there were insufficient funds in my account to cover a membership charge that I was never informed of. Stockpile then sold some of my stock to cover the fee without my consent.Despite numerous attempts to contact Stockpile via email, phone calls, and even letters sent to their main office, I never received a response. I believe that Stockpile breached its duty of care to me as their client by selling my stock and converting my dividends without my written consent and failing to provide any documentation related to the membership fees. upon my request.As I was going through my monthly statements, I noticed that Stockpile would deduct dividends from my account and would sell my stock to cover the monthly fee for over 2 years. Since I never made another trade with Stockpile or leveraged any of their services. I am demanding my initial investment and all the funds taken out of the account since the effective date of their policy change from a free service to a membership. I was in law school at the time and didn't have the time to check on this until recently. I was under the assumption that my account was a free account throughout the life of the account. I am currently employed with the ********** of ******* in ********** and if I don't get my money back in 14 days, I am going to involve law enforcement and pursue criminal charges. Despite all the cases showing as resolved on the BBB website, simply because they respond by saying a representative is in contact with the complainant, and although I have yet to verbally talk to someone from Stockpile nor have I ever received a response regarding these issues. Today I have been denied access to the account.
    Read More

    Customer Reviews

    33 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Virginia C

    1 star

    12/28/2023

    Stockpile is horrible and their practices are unethical! DO NOT USE ANY OF YOUR HARD EARNED MONEY WITH THEM! I JUST HAD MY ACCOUNT HACKED INTO AND HAVE NOT BEEN ABLE TO SPEAK TO ANYONE! I have sent 10 emails this morning, left multiple messages on their "chat" and the soonest I can get someone to respond was 4-5 hours! Well it has been 4 hours and I was not online to check so I missed the chat, but then I noticed ***** saw my response and he did not reply to my imminent concern.

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