![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSpacer.com Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/23/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Spacer is like ****** for parking. I listed my extra parking space and somebody rented it through Spacer. Spacer sent me a text saying I would get $250/month, and confirmed that the renter had paid. I gave the rent a remote control to operate my garage and they have parked their car there now. However, Spacer has not paid me anything and its been about a month. I either want the $250/month payment or get the renter to move the car. I have contacted Spacer and no response.Initial Complaint
04/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I rented a space through the spacer app for my boyfriend’s truck in *********** ***. I sent a request for a space and was sent a message by the owner of the space that they did not want to rent it out so far in advance. I received a cancellation confirmation email and began looking elsewhere. About ten hours later, I receive a new email saying that my reservation has been accepted, and I was no longer interested as my first request had been denied and I found another parking spot elsewhere. I reached out to the owner of the space, who denied stealing my money. I then went to the company and called them twice, emailed them twice, and was told both times that I would have my money back in two business days. During that time, I repeatedly received notifications from my bank that I didn’t have enough $ to cover my $275 Spacer reservation, so the company was trying to take money out my account, even after it was supposedly cancelled! The company took the $275 out of my account only after I had transferred funds to my checking to pay for my rent security deposit, which led to my housing payment being late as I not longer had enough to cover it. It has been two weeks and my reservation still stands and I have not received my money.Initial Complaint
04/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I booked a parking space via spacer.com. On multiple occasions the space was unavailable, and so I reached out to spacer for a partial refund and resolution on March 31, 2023. They did not respond to the complaint on their website (I did receive an automatic email that the complaint was received). I tried to call but the phone number on their website is disconnected so I was unable to reach them via phone. The lack of available parking persisted so I then submitted a second complaint on April 26 again asking for a partial refund. Instead, they canceled my spot without asking me and did not refund me for the part of the month that I had already paid. I had already paid $420 for 1 month starting April 18, so would like to be refunded for at least 3/4 of the payment given that I cannot use the space now that they had cancelled it.Initial Complaint
06/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 13th, 2022, I rented space in ******* for 1 month to store my trailer. When I got there:- The space was not secured as advertised - The property manager said spacer had not paid him. We both tried calling them and emailing them, they would not respond to either of us - The manager told me unless I paid him in cash, he would not let me take the trailer the next day - I paid him cash, cancelled with Spacer on their website - They continue to charge my credit card every month, it was a 1 month agreement, I used it for one day because it was not safe, I had to pay the property manager in cash and Spacer will not respond to my voicemails or emails and they will not answer their phoneInitial Complaint
12/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Spacer.com created an unauthorized listing of our business and services on their website two times in the past six months. We did not create an account or in any way authorize the offering of our services. The first time they removed the listing after I contacted them. The listing contains false information and pricing, allows a customer to book and pay for a service and lists our exact business address. The second listing is currently live and I have been unable to contact anyone at the business by phone. They do not return calls or emails/web requests. Screenshot of the unauthorized listing attached.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.