ComplaintsforRay-Ban
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Complaint Details
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Initial Complaint
09/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order for a replacement charging case for the Ray-Ban meta. For 6 months they never have the cases in stock. Finally on Sept 5, 2024 their portal showed the case in stock. I promptly paid for my order and have been waiting weeks. I contacted support today and was disconnected 3x and told to wait a few more days, then my order got rejected/canceled. I cant use the product without the charging case so I essentially have a paperweight. I either would like the charging case sent expeditiously OR A WHOLE new meta Ray ban sunglasses set with case to make me whole again. They have been terrible about responding and only today did this escalate to a rejected order.Initial Complaint
04/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On April 25, 2024 I order sun glasses and the wrong color is being shipped and has not yet processed. Yet, Rayban refuses to cancel the order or change to the proper color.I was given the run around in the chat session. The Ray Ban representative texted that they could not see my responses and ended the chat when I sent a screen shot proving my responses were in plain view.Initial Complaint
02/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I order some prescription glass thru Ray-ban website 11/26/23. Order #******** but never received them I check *** tracking it say it was delivered 12/05/23but I never receive them so I file a complaint with *** n they told me to check with my neighbors on the block so I did but no one had them so I proceeded with my client in *** came to my house for me to fill some paper out about my claim so they took responsibility of reimburse my money for my lost n told me I have to contact my seller Ray-ban to get my money so I did call Ray-ban as my seller to find out what was going on in Ray-ban to me that a claim department was going to send me a email so I got email n this its what it said.WEB-FORM ***|EN|Order lost, damaged or not received Response By Email (******************) (01/23/2024 01:30 PM)Hello ******** ,Thank you for reaching out to Ray-Ban.com!We apologize for not meeting the level of service expected and hope we have satisfactorily addressed your concerns.If this did not solve your issue, please reply to us so that we can assist you further.Best Regards, ******************** Customer Resolution Team North ************** Services EssilorLuxottica *********************** ******************************************************************* Question Reference # ******-007539 Date Created: 01/16/2024 06:35 PM Date Last Updated: 02/06/2024 01:18 PM Image. So I ask the guy from Ray-band customer service with about my money because didnt receive package from ran-ban the guy told me sorry for ur lost item but u got deniedInitial Complaint
12/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Re: ORDER ******** I purchased a pair of eyeglasses, but they were never received. The delivery provider indicates that it was delivered, and I filed a complaint with Ray-Ban internally on 12/4/23. I was told to wait for three weeks at most for a solution. So, on 12/25/23 (Christmas Day), I received a generic auto-generated email to file a complaint with the delivery company opposed to Ray Ban handling the matter.Ray-Ban has already contacted the shipper and there is nothing I can personally do to make to the shipper refund me. I request that Ray Ban refund me my money spent on eyeglasses that were not received and were not even sent with the requirement to sign for upon delivery.
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Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.