Business ProfileforSunGlass Hut

On 12/29/2023, I decided to purchase a pair of sunglasses online from sunglass hut. Before I completed my purchase I made sure the shipping address was correct. I made a purchase and due to an internal error within your companys system, the suite number was not added to the shipping label.I have filed a claim and received a notification that my claim was denied. Please note there were multiple attempts made by me to get the suite number added. No one within the company would or could assist me. I was told by multiple representatives to contact the carrier. But the carrier stated that only the shipper could update the address. No one in customer service attempted to contact the carrier as needed. I never received my order. However, the carrier stated the package was delivered. I asked for the signed proof of delivery and the company could not provide it. Then I filed a claim as I was instructed by the company, but later denied the claim. I have made multiple calls and sent email correspondence. But it has gotten me no where. Despite having correspondence from the company stating I apologize for this situation and for not being able to successfully change the address for you before, this is one of the things we could have done better. This company has made me jump through hoops and given me the runaround. I want my money back. I did everything right. While they did everything wrong. This company needs to be held accountable.