ComplaintsforOut Of The Closet
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Complaint Details
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Initial Complaint
05/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
AttachedCustomer response
05/12/2023
My name is ********************************* and I am filing a complaint on Out of the Closet
1498 Polk st. *************, **.
On May **th 2023 I walked in the retail / second hand store called Out of the Closet with most of my laundry I just got done with at the laundromat in my backpack. Only my clean sweater wasnt able to fit inside my bag. They asked me to check my bag when I went in and I was quick and polite to go do so because I have shopped there before and I didnt mind. Im just on my day off and doing errands and went in for a browse. When I handed the lady my bag I told her I just got done cleaning everything and I could hold my clean sweatshirt while I looked around. She looked at me like I was insane and took my bag and put it on the floor directly where she stands behind the register. She then told me I cant have my sweater with me either and I said but I dont want it on the ground, I just did laundry. Once again she looked at me like I was crazy and then put my sweater on the ground by my bag. She spoke English more than well enough to understand me and she still deliberately put my stuff on the floor after I asked her not to and why. Just because I have the day off and Im a different race than the manager who did this does not give her the right to disrespect me and my belongings.
She treated me with no respect whatsoever. If she cant respect other people or races than her she should not be in a workplace where all customers are welcome. She stereotyped me and treated me however she wanted and she is the manager. That only means that is not the first time if she discriminates that quickly and openly. There was never an argument about checking my bag while I shopped. I went right to the counter willingly then she put my bag of clean laundry on the floor where she stands all day behind the register right after I specifically asked her not to because it was my clean laundry and the way she looked and talked to me made me sure it was deliberate. Especially after the second time when she put my sweater with my bag on the ground. I called to ask for the manager when I got home to tell them what happened and it turns out she is the manager. Then she told me very sarcastically to bring a basket from home to put my stuff in while I was shopping if it made me feel any better. That is when I called the BBB to find out how to file a complaint. We do not need racist people who discriminate and are managers with employees. We do not need racism and discrimination from anyone anywhere and that is why she should should not be working there at least and if not in jail because she is in charge. She is making everyone else that she employs feel that its ok to discriminate and judge and that is not ok or legal in her position.
Thank you and I hope something happens after finding out how she is treating whoever she wants to, like me today.
*********************************
655 *******. #**
*************, 94109
Sent from my iPhone
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.