ComplaintsforStrava, Inc.
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Complaint Details
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Initial Complaint
03/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I enrolled in Strava to try a free month of service which still required a credit card entry. Prior to the end of the service I cancelled the subscription. Several months later I noticed I had been charged each month, for several months, on my credit card for a Strava subscription. I went online and could see that the system showed my account as having an active subscription and being charged. This was in October of 2023. I then reached out to support for assistance in having my account cancelled. ******************** support provided me instructions saying I would need to clear the cookies in my browser to resolve the issue. I followed the instructions, cancelled my subscription, and removed my credit card. This month, March of 2024, I noticed again that Strava had continued to charge my account. I went back into their web site to cancel my subscription, again removed my credit card information, and took a picture of the screen showing my account subscription as not active and no credit card associated. Strava does not send email, or any other type of notification, that a member is being charged. They also do not send notification when a subscription is being cancelled. Both notifications of monthly charges, and cancellations, are common business practices for online vendors. I am requesting a full refund for all money charged as I have never used the subscription services. I also would like an explanation how subscription services are being re-started once cancelled and how credit card information is being retained in their system when removed by a subscriber.Initial Complaint
12/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was in a month month trial of Strava. As per the still active offer at https://store.strava.com/en/product/goals/ they were to privide 2 free months if paying. I was enticed and paid. I recieved a 1 year code. This worked fine. I recieved a 1 free month code, this appeared to have no effect at all. I did NOT recieve any 2nd free month code. I asked support and was told it was sent when it was not, they never sent the code and closed the ticket. I have had two months of what I paid for not provided.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.