ComplaintsforRev.com
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Complaint Details
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Initial Complaint
11/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
11/2 rev.com withdrew money from my checking account without my authorization.Initial Complaint
09/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The company contacted me and told me that if I prepay for their services I will receive a discount on transcription services. So I prepaid for their services. Promptly upon using them, I realized that they didn't hire professional and skilled transcriptionists and the work being submitted was subpar.I contacted them to refund the unused portion of the money I'd prepaid for. On April 3rd, *************************** (customer support at *********************** told me they would issue me a refund of the over $700 UNUSED credit that I had. He said he had submit the request to a supervisor and it would be processed in a few days. Well, it has been months since the request was submit and no-one is responding to **** attempted to use their service again because I didn't want to lose my money. Yet again the transcription was awful and I contacted them again for my refund. They do not respond to emails. They do not answer phone calls. They told me the only way they can give me my refund is to close my account. I told them to close my account and give me my refund.They still owe me $612.00 that I was told would be refunded. I want my money back.Initial Complaint
02/09/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I have been working as an independent contractor doing closed captioning through Rev.com for a few months. This week Rev.com refused to pay the full amount I earned, citing a new policy that they imposed recently stating "unusable submissions" will not be paid. *** refused to pay me for a 55 min job I earned $49.50 on, 1/3 of the total I earned for the week. They deactivated my account.The job they refuse to pay for had very poor audio quality, intermittent with decent audio quality. It was a complex scientific lecture requiring research of multiple terms, by a professor *** strong British accent, at times interacting with students with the same accent. So long as the prof and/or student was near enough to the recording equipment, there was no problem transcribing the audio. HOWEVER, this prof seemed to be moving around the room, frequently out of range of the audio equipment making it IMPOSSIBLE to transcribe everything he was saying. As a result, I received a low score of 2 out of 5 on the "accuracy" category & 5 out of 5 on the alignment & formatting categories. Due to this low score, my account was deactivated and Rev refuses to pay the $49.50 I earned on this job, on which I spent 10 to 12 hours to complete AT LEAST. Multiple other jobs I did the same week were scored 5 out of 5 in every category except for one 4 out of 5 score in one category on one job. I also did another math lecture job for this same client, this same week, also 55 minutes in length, for which I received 5/5 scores in all categories.Attached are files showing pay earned (with one job not yet showing when I downloaded this that paid ~$6), example *****s re: scores on other jobs, Rev ***** stating account was deactivated, Rev ***** showing amount paid that DOES NOT INCLUDE the $49.50 job they are refusing to reimburse for.Rev needs to change this unfair & ambiguous new policy & allow ICs to correct issues on jobs INSTEAD of deactivating accounts & STIFFING ICs on the pay earned!Initial Complaint
01/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The company is no longer paying me after paying me $85. Deactivated my account without first communicating to me or warning me. According to Rev's ******* https://support.rev.com/hc/en-us/articles/360041093291-Deactivated-Accounts "If your account is deactivated, you will receive an email from Rev informing you of this decision. We will also let you know the reason for the deactivation in that email. " - ***************************** I did not receive an email informing me of deactivation nor the reason, I e-mailed the company over five times over the course of two months and the company never emailed back. Furthermore, I specifically asked for the reasons why my account was deactivated on 12/10/2021. Support said it was for accuracy; however, my very last project transcription was graded as a 5/5 right before deactivation. Rev.com rules specifically state two accuracy strikes required for accuracy deactivation. The first a warning, the second deactivation. I did not receive two strikes, I only received one. It seems unfair to the employee to not properly communicate and deactivate accounts not following Rev's own rules especially after an employee spends time to go though a test and set up of Paypal accounts.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.