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Find a Location

Uber has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Uber

      1725 3rd St San Francisco, CA 94158

    • Uber Ottawa

      1111 Prince of Wales Dr Unit 110 Ottawa, ON K2C 3T2

    • Uber Canada Inc

      5300 - 66 Wellington St W Toronto, ON M5K 1E6

    Business ProfileforUber

    Transportation
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Uber settlement with CPUC

    On December 2, 2021, The California Public Utilities Commission (CPUC) approved a settlement agreement with Uber (Agenda ID #20019) in regard to the reporting of data concerning sexual harassment and assault.

    The agreement stems from an order to Show Cause that was brought against Uber for failing to respond to CPUC’s request for information on the above matters.

    In addition to the $9 million dollars that will be used for survivors of violence and sexual assault and towards efforts to address physical and sexual violence in the passenger carrier industry, going forward, Uber will  provide the CPUC information on sexual assault and harassment incidents while putting in place a system to protect their identity but allowing survivors to opt-in to provide CPUC with information.

    See all additional business information

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 1,607 Customer Reviews

    Customer Complaints

    13,995 complaints closed in last 3 years

    7,346 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Uber Technologies offers ride hailing and sharing services.

    Products & Services

    Its services include ride-hailing, food delivery (Uber Eats and Postmates), package delivery, couriers, freight transportation, electric bicycle and motorized scooter rental via a partnership with Lime, and ferry transport in partnership with local operators.

    Business Details

    This is a multi-location business.

    Find a Location

    Uber has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Uber

        1725 3rd St San Francisco, CA 94158

      • Uber Ottawa

        1111 Prince of Wales Dr Unit 110 Ottawa, ON K2C 3T2

      • Uber Canada Inc

        5300 - 66 Wellington St W Toronto, ON M5K 1E6

      Headquarters
      1725 3rd St, San Francisco, CA 94158
      BBB File Opened:
      9/12/2012
      Years in Business:
      15
      Business Started:
      1/1/2009
      Business Started Locally:
      1/1/2009
      Business Incorporated:
      7/1/2010
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of PSG0038150 for this business, issued by California Public Utilities Commission. The expiration date of this license is 8/19/2024.

      These agencies may include:

      California Public Utilities Commission

      505 Van Ness Ave 2nd Fl

      San Francisco CA 94102

      (415) 703-2782

      Fax: (415) 7031758

      http://consumers.cpuc.ca.gov/default.aspx

      Type of Entity:
      Corporation
      Number of Employees:
      30000
      Alternate Business Name
      • Postmates
      • Uber Pass
      • Ubercab
      • Uber
      • UberRush
      • UberEats
      Additional Contact Information

      Email Addresses

      Website Addresses

      Customer Complaints

      13,995 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/08/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I was charge a $25 cancellation fee. I received the order, I did not cancelled, They had problems closing the order, they called my to confirm the order was received. I confirmed it and they cancelled the order to be able to closed it. It was a problem with their systems and I got penalized for it. I summited my claim in the time they required and have reached out 2 times and nothing has been done.
      Read More

      Customer Reviews

      1,607 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      julie b

      1 star

      07/13/2024

      I definitely rate 0 stars on this company. We recently got Uber Eats in *******, ** a few months ago and I thought I would start using them. Today I ordered six items. The driver was able to find 1 of the items and replaced two items with items i'm allergic too. Seeing the notification for it, I message him and said, hey, please don't exchange those i'm allergic. At this point i'm forced to pay fees and a $11.00 tip to this driver having 1 item i actually ordered. He is showing as in the store when I text him however he doesn't reply until he's out of the store. He says talk to ***************** I talk to them about cancelling my order and i'm told because the driver had already left the store i was obligated to pay in full whether i got the items or not. On top of this who am i going to talk to outside of this customer service rep who does not care at all that i texted when the guy was in the store or that i'm allergic. This is bad business practices in my opinion.

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

      BBB Reports On

      BBB reports on known marketplace practices.

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