ComplaintsforAAA Travel Agency
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Complaint Details
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Initial Complaint
01/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In April 2023, I purchased a car battery from AAA battery service with a 3 year replacement guarantee. In Dec 2023, my battery was dead and I called AAA for a jump. They said my battery was completely drained. I pointed out the 3 year replacement guarantee and was refused the replacement battery, being told that leaving the lights on or forgetting to turn off the radio , etc weren't covered, and if they wanted me to have them tow my car from my garage to an auto zone store that has a free charge service for AAA customers, they would do that, but they6 refused to charge my battery for me or replace it. My car is parked in my building's parking garage. For them to suggest towing my car away from my home, having me be stranded at the auto shop for 8 hours while the battery charged up with no way to get home, or to find out that the battery is indeed totally dead just makes no sense at all. Tow my car from a safe spot in my garage to potentially stranding me for a day in someone's parking lot. This is really bad service
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.