ComplaintsforMotiv
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Complaint Details
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Initial Complaint
11/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The "Smart ********* is offered by MOTIVE for a monthly service fee of $35, or a standard annual fee of $420. In September, I got a call from a salesperson promising an annual fee of $180 for the "smart dash cam", with the insurance company covering the rest. I repeatedly confirmed with the salesperson that the annual fee is $180. However, the bill I received on October 14th showed an annual fee of $420 ($35/month). I didn't get the quote you promised, I contacted live customer service on 10/14, 10/15, 10/20 and they told me someone would call me. However, no one has contacted **** emailed *************************** (Account Executive) and ***************************** (Account Executive) on October 24 and also received a response from ***** "I have opened a case and the department will fix this. This is case number ******** for you There is no direct email to the department where the "reference" case goes. However, you can always call the support department and talk to them referring to the case number I gave you. If you don't get a discount, they will definitely give you the money back. "I called according to the method I heard, and the customer service told me to contact the sales manager to talk to me. I didn't get any calls from them. I called the refund department and they sent a refund agreement and also cancelled my dash cam service today. But no refund was given to me.Now, I apply again to unsubscribe from the "Smart ********* ******** Please refund the $420 annual fee collected plus a total of $447.72 in taxes.thank you!Initial Complaint
11/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 11/11 I purchased a 5 panel crackling canvas that was $299. When item received size was super small and requested to return item for refund I notified Motiv-Art immediately then was provided with return address to ****** eventhough purchased in **. When I went to shipping carrier ***** to return item to location in ****** cheapest cost $1,022. Which means their return/refund policy and cost is misleading. (Purchased from ** but return back to a different country for high shipping fees). Which means you get scammed out your money if unhappy with item I want a full refund or provide shipping label to return item.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.