Business ProfileforCasetext

Hello ****,

We would like to validate our customer support team's action and response to your cancellation and refund request, despite your agreement to an annual contract. Please refer to the email sent to you on April 24, 2024, copied below, which honors your cancellation and refund request:

Hi ****,

***** here; I am the Sr. ******* of Customer Support here at **********************.

It looks like all this stemmed from some crossed wires. In order to participate in a free trial of CoCounsel Core, you must be an attorney, government agency, or in-house counsel that has met with a salesperson and been presented with a trial account. In this scenario, it looks like you navigated to the checkout page, agreed to the purchase terms, and proceeded with payment.

That said, I understand that you reached out right away and can absolutely empathize with your situation, which is why we were able to help you out of the contract.

All said, I truly hope you find the legal research solution you are looking for! If it were me, I'd give a look at ********************************************************************* see if one of these might fit your needs. I hope this helps!

Best,
*****