ComplaintsforNexusbird Inc.
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Complaint Details
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Initial Complaint
08/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
NexusBird is the owner of MotionAI. They offered a free trial. I attempted multiple time to cancel this free trial before it ended. Their website has in the *** section "Why can't I click the cancel button? If you're having issues clicking the cancel button, please contact our support team via Intercom Chat." When I attempted that the Intercom Chat said it was unavailable as well. Other pages related to cancelation showed up as "page not found". Motion charged my card. I disputed it with the bank. Motion is keeping the funds telling the bank that I did not cancel before the free trial ended. I have screenshots of the cancelation attempts, and the response that Intercom chat was not available. These are at ******** am filing this on my work computer. I can provide those screenshots in further correspondence if needed. Motion responded today that they are keeping the money, and will give me a membership "as a courtesy". I want my $228 refunded, as I attempted cancellation within the trial period, & received no response from Motion support until after the fact.Business response
09/11/2024
Hi! Sorry for the trouble, we've looked into this. We've sent a full refund back to your credit card. I did see that the cancellation attempt was made after the subscription was started. We apologize for the Intercom issue - that usually happens with internet issues. We try to make the cancellation process simple and easy: ***************************************************************************************************Initial Complaint
07/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have downloaded the motion app and I started the free INDIVIDUAL 7 day trail on July 5th which is advertised as $19 per month, I used the app and I was not satisfied so I cancelled my subscription on July 10th. But I got charged $228, Im not sure why I got charged this amount because I signed up for the individual subscription not the professional one for one month. I was not satisfied with the app and I would like a refund because Im not sure why you guys charged me $228 when I never chose the professional plan in the first place. I have been using the help button in the chatbot but no one is answering my complaints for 3 days now, and I want to talk to a customer service representative about my refund.Business response
07/19/2024
Hi! We've looked into this, and it seems like our support team has already refunded you within 2 business days of the first refund request we received. Please let us know at ********************* if you need help with anything else. Thanks!Initial Complaint
04/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In 2023, I became a customer and opted for a trial.I paid approximately $115 to sign up for the service using a student account (I am a graduate student).Unfortunately, the product didn't align with my requirements, so I sought a refund. However, not only was my refund request denied by the customer service team, but my account access was also terminated. This left me in a position where I had been billed without any ability to use the service. Moreover, the continuous receipt of marketing emails from them only adds to the frustration, as it feels like a constant reminder of the unsatisfactory experience.Initial Complaint
02/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have contacted the company several times to receive a refund for the cancellation of the service and have not received any response since the cancellation on 12/18/2023. They charged my account for a full year of usage although I canceled and will not respond to my inquiry for a refund or even a proration. I did sign up for a free trial and missed the cancellation within the trial window by some hours. Regardless, I am willing to pay a prorated amount for December but do not understand why I must pay for the whole year.Business response
03/04/2024
This has been refunded.Initial Complaint
09/29/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I downloaded the app for a free trial on 9/19. I canceled the service within hours of downloading and the company still tries to access my account for funds.Business response
10/10/2023
Hi! Your payment information has been deleted, and a data deletion has been performed on your account. Sorry for the trouble.Initial Complaint
05/26/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I signed up for a trial version of this application on 04/19/2022 for a seven day trial. The charge for this application ($228) was pending on my credit card six (6) days later on 04/25/2022. I noticed this on 04/27/2022 and realized that I had not canceled my trial. When I went online to cancel, the *** stated that canceling after the trial would not take affect until the end of my subscription (04/25/2023). 1. It took me several days of the trial to determine that the application would not meet my needs. 2. I was testing other task management applications at that time, and unfortunately, I did not request the cancellation until a day or two after the trial had ended. COMPLAINT: I did not receive any notification prior to the end of the trial to alert me that the trial would be ending. 3. I did not use the application for a month because I was seeking a way to resolve the issue (full refund) and did not want to be accused of using the application during this period. 4. After a month, I realized that I would not be able to receive a full refund. I decided to use the application for the period of time that it was still active; until April 2023. 5. I downloaded the mobile app, signed into my account, and attempted to use the features advertised on the website e.g. creating a project. The mobile application did not support any feature e.g. using the scheduling assistant, creating a project, other than creating a task. 6. I decided to use the web portal from my workstation. When I attempted to login (using the same credentials for the mobile application), I received an error message that a subscription did not exist. COMPLAINT: I do not have access to my account via the web portal nor do I have access to a majority of the features as stated on the website.
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Customer Complaints Summary
6 total complaints in the last 3 years.
5 complaints closed in the last 12 months.