Business ProfileforChong Hing Jewelers
At-a-glance
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Business Details
- Location of This Business
- 140 West Valley Blvd. Suite 119, San Gabriel, CA 91776-3785
- Years in Business:
- 26
- Business Started:
- 1/1/1998
- Alternate Business Name
- Chong Hing Goldsmith Corporation LTD
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Diana Y
02/02/2024
Chong Hing Jewelers Response
02/03/2024
Hi *****,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration or inconvenience you may have encountered during your visit. Our goal is to provide a positive and transparent shopping experience for our customers, and it seems that we fell short of your expectations.
It's regrettable to hear about the confusion surrounding the pricing information. We understand the importance of clear communication, and we acknowledge that the handling of this matter did not meet your expectations. Human error can occur, and we deeply regret any frustration it may have caused. We will most certainly communicate this issue with our team and implement measures to minimize the likelihood of similar occurrences in the future.
We are particularly concerned about the encounter you reported regarding the handling of the calculator and the client advisor's notes. Such behavior is not in line with our commitment to providing welcoming and professional customer service. We sincerely apologize for any discomfort caused during these interactions.
Please be assured that we take your feedback seriously, and we will use it as a learning opportunity to improve our processes and communication within the team. We would appreciate the opportunity to make things right. If you are open to it, we would like to invite you back in store to speak with our management/customer service team to review and address these issues.
Once again, we apologize for any inconvenience you may have faced, and we appreciate your understanding as we work to improve our services.
Sincerely,
CH Management
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