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ComplaintsforCaliBunga
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On July 25 my friends and I went to raging waters. When looking at ticket costs we decided to get the gold season pass as it would be a better deal. We should have realized the quality of the experience we were about to have when given our pass options on a white printer paper written I. ******* by an attendant who rolled their eyes and said nothing. When we proceeded inside the dilapidated condition of the park was immediately obvious. We made our way to find a seat and realized there was no good space as all areas of the park were covered in dry grass covered in prickles which is tough for a place you generally are barefoot. As the day went on we continued to see more areas of the park which were either closed, faded, worn or broken. When we went to get lunch, the food was overpriced and absolutely disgusting. It was somehow simultaneously both burnt and cold. They did not provide straws, napkins, or lids for our drink because apparently as we weee told they just dont ever carry them. However, my biggest concerns came next. I got the pass with the intention of bringing my children using the bring a friend passes. I will not be doing so. The staff throughout this park was not only unpleasant and straight out rude, they did not do their jobs. I continuously saw them letting children in slides that were well under the height requirements, as well as not supervising their area at all. The attendants at the top of the slides seemed to get annoyed when I didnt walk up and go without being told, or took my time and actually waited to make sure the person before me was off before going. Within 3 days after (I cant recall the exact date as I did it through their website) I contacted the park in regards to this matter requesting a refund as I do not intend to return, or at least a partial refund and to pay only for that days admission. It has been over a month now and I have received no contact.Business response
09/22/2023
I am sorry to hear about your experience. please visit the park website and fil out the contact form and representative will contact you. Raging Waters San Jose Contact Us at ***********************************.Customer response
10/06/2023
Complaint: 20549668
I am rejecting this response because:I have already attempted to do as they have suggested twice and have received no response.
Sincerely,
******* MessengerInitial Complaint
08/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This is in response to the lifeguards at the little dipper area. So me, my wife, and my 4 year old son are season pass holders and something i have noticed is the lifeguard that watch the little dipper area do not enforce any rules. They just walk around and bob their heads. So i watched kids go down the slides head first, backwards, multiple kids banging into each other, kids climbing up the slide, and the worst part was adults and teens going down the slides ramming into toddlers when they shouldn't even be on the slides in the first place. The lifeguards completely ignore this i saw ONE lifeguard actually enforce the rules the other 4 that i saw just walked around and never blew their whistle once they just walked around doing nothing EVEN WHEN I CONFRONTED ONE OF THEM AND TOLD THEM TO DO THEIR JOB THEIR RESPONSE WAS "oh my god relax" I CANT RELAX WHEN I HAVE A TODDLER that could get seriously injured because they dont wanna do their job. I contacted **** and will be working with them until this issue is resolved.Initial Complaint
06/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unresolved
So I purchased Gold Season Passes *** me, my wife, and my son for this park and nearly half of the rides are closed. So last year I noticed two areas for the children which were never open at the same time. There is a play area jungle gym with water that was either shut down last year or another area with a waterfall and two child slides that would be shut down. They were almost never open at the same time. Well this year they have completely shut down and gated off the childrens jungle gym area permanantly. So I figured that they would have the area with the slides and waterfall open. Which it was the first week of operation probably to encourage people to buy season passes * went back the third week of operation and it is closed. This doesn't make any sense almost half of the rides at raging waters san jose are closed but yet I was charged full price for my season tickets. I either would like a discount or money back or raging waters needs to make these rides available. especially the childrens area with the two slides and waterfall. So I asked an employee why it was closed and I was told that there aren't enough lifeguards but it only needs two lifeguards and there was one employee just standing there telling people the area is closed, this is ridiculous and a scam. I will also be contacting The City of San Jose about this issue, seeing as the lake nearby is shut down to the public so raging waters will attract more business.Business response
07/19/2022
Business Response /* (1000, 5, 2022/06/25) */ I am sorry that we were not able to open all of the attractions during your recent visit. We have been working hard to hire and train more lifeguards to improve our offerings. We have been able to open all of our attractions for our guests and hope you will give us an opportunity to make this right. I would like to offer you 3 complimentary single day tickets so you can bring friends or family with you. I have set them up under your ************** and you can pick them up at Guest Relations. Thank you. Consumer Response /* (3000, 7, 2022/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) This was the response i was expecting. We dont have enough lifeguards. I didnt see anything about this when i was buying my season pass.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.