ComplaintsforIC Designs, LLC
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Complaint Details
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Initial Complaint
05/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We have ordered our kitchen cabinets through IC Designs in March of 2022. ******, the owner of the business assisted ** with the process. We received the cabinets in July of 2022. They were installed by our general contractor. My husband and I have noticed that the all the upper cabinet doors are not closing properly and not aligned. We had our contractor readjusted the hinges but still not aligned. Upon further inspection, we realized that the doors are warped and not the installation issue. On Nov 2022, we requested ****** to remedy this problem. On Jan 2023, we received some replacement doors but not all. One door arrived damaged, another door with wrong hinge holes and 2 missing doors. Since then, we have attempted to communicate this issue with IC designs via e-mails, texts, and phone calls but no response. The total cost of new kitchen cabinets $24,781.95.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.