ComplaintsforA.S.A.P. Collection Service
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company charged excessive amounts of charges that exceed the amount they were asked to help collect. I asked them to work with me, and reduce the fee, but all they are out to do is rip people off. I don't know how they are able to charge excessive amounts in charges/fees especially exceeded the collection amount. That should be against the law.They are very rude, are not helpful, and are difficult to deal with. It was difficult for me to gather all the money they were charging, and are STILL trying to collect money from me when I paid the balance. I would like help resolving this, as I am not going to let them keep trying to take money from me.Business response
04/15/2024
This account was closed by our office as paid in full on 3/15/2024 which paid the account in full through February 2024.
A.S.A.P. Collection Services is a collection service that specializes in collecting delinquent homeowner association assessments. In this type of collection, the Association incurs the collection charges and collects their incurred charges from the delinquent owners.
A.S.A.P.has a contact with SAN DIEGO COUNTRY ESTATES ASSOCIATION to collect on delinquent accounts that the Association submits to our office for collection.
We handled the Barajass (Owners) account on behalf of SAN DIEGO COUNTRY ESTATES ASSOCIATION.
The ******* own a property within SAN DIEGO COUNTRY ESTATES ASSOCIATION (Association) and were delinquent in paying their monthly assessments.
The Owners paid the account in full through the month of FEBRUARY 2024 on 3/5/2024. The Association forgave some of the debt for us to settle the account for them.
Prior to being sent to our office the Association sent to the *******:
Monthly Billing Statements reflecting the charges and their balance
Courtesy Notice 6/1/2023 with accounting showing the account delinquent since 2/1/2023
No payments were made.
The account was set up with A.S.A.P. on 7/7/2023 covering six months of no payments.
A.S.A.P. sent a Pre-Collection Payment Plan Offer 7/14/2023 with a due date of 8/18/2023; and the required Validation Notice.
Notice of Intent to Lien was sent 8/22/2023 with a due date of 9/26/2023
Notice of Delinquent Assessment Lien was recorded with the County 10/2/2023
Notice of Recorded Lien letter was sent 10/06/2023
Owners called A.S.A.P. a few times in January 2024 requesting reductions on the Associations account; which was submitted to the Association for consideration
A Partial payment was received and applied to the account and a receipt of payment confirmation letter was sent 2/8/2024
Another Partial payment was received and applied to the account and a receipt of payment confirmation letter was sent 3/5/2024
The Association approved reducing $120 late fees, and some interest; all other charges remained
An email to the Owners was sent 3/15/2024 letting them know that the account was closed and the account is considered paid in full through February 2024.
The Release of Lien was prepared 3/19/2024 and was officially released on 3/22/2024
CASE CLOSED 3/28/2024
Please CHANGE OUR OFFICE ADDRESS TO *********************************************************** our OLD ADDRESS ********************************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.