ComplaintsforInnovative Collection Services
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/14/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I had a parking ticket in 2020 that went unpaid, and with penalties was assigned to my registration with the *** the following year. Now in November 2023 this company sends me a random notice saying I owe from 2020 and they are going to pursue collections. Now Im scrambling to get my registration reciepts from the *** just to prove to these con artist that it was paid so they don't attach it to my registration again.Initial Complaint
10/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This agency is trying to collect a on a parking ticket that I've been trying to contest. I have even contacted my ********************** to help. I have sent them the documentation they have requested several times over the past 6 months. Nobody seems to be listening to me. I can't talk to anyone. Nobody answers the phone or seems to be reading the documentation. I feel that if they are claiming to help resolve something, they should be doing their job and being a part of the resolution process. They don;t seem to care - they just keep sending out the same intimidating letter to us!Initial Complaint
03/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I received a notice beginning in October 2021 regarding a parking citation at Riverside CC to a vehicle I had sold 10 day earlier. Over the next several months they sent back several letters indicating that I did not provide information regarding the sale/transfer of the vehicle. They requested a sale or transfer of the vehicle per CA Code Section ***** that includes a bill of sale with complete name and address of the new owner, signature of both seller and purchaser and date of sale or the release of liability form submitted to DMV. However, the vehicle had always been registered in AZ and I provided them with a transfer of ownership document with complete information of buyer/seller as requested per CA guidelines and submitted an eTitle transfer on AZ MVD site on date of sale. They continue to say that this information is not enough and I cannot provide them with CA DMV information if the car has always been registered through AZ MVD. They refuse to release me from liability and have sent the information to collections.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.