Business ProfileforTeam Group, Inc.

On 12/23/23 I filed an RMA claim with TeamGroup for a "TeamGroup T-Force Delta RGB **** 48GB White DDR5 memory kit" that I purchased and was still under warranty with. I filled out all relevant documents on their website and received my RMA number. I was instructed to pay shipping out of pocket and mail to their ************ RMA center in **********. Fortunately I live close to ************, so shipping was not expensive and would not take long for them to receive the item (only 2 days according to ****** It has now been 11 days and I have not heard a word from the company. I have tried reaching out through email with no response and to add insult to injury, their website malfunctioned and a customer copy of my RMA number was never emailed to me as it was was supposed which means I cannot even check the status using their "automated RMA repair status" function. This brings me to why I have been emailing them constantly without any response from their team. I paid over $400 for the memory kit and I would like answers. I would also like to know when I will receive the replacement memory kit and I would like a customer copy of my RMA number. The **** tracking number for the package I sent them was ********************** and it was mailed via ****. My email: ********************** was included in the package with my broken merchandise and I clearly attached all relavent documentation with the goods. The company has no reason to ignore my requests or inquiries other than acting in a nefarious manner or operating under bad faith. I can understand not getting a response for 72hrs but for a **** figure company, there is no excuse.