Reviews

This profile includes reviews for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Adobe Systems, Inc. has 12 locations, listed below.

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  Adobe Systems, Inc.

  345 Park Ave San Jose, CA 95110-2704

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  Adobe Systems

  3585 Jones Ln Gainesville, GA 30507-8818

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  TubeMogul

  1250 53rd St. Suite 1 Emeryville, CA 94608

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  Adobe Systems Inc

  601 Townsend St San Francisco, CA 94103-4907

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  Omniture, An Adobe Company

  550 Timpanogos Cir Orem, UT 84097-6212

Review Details

• Review fromDavid G

  Date: 09/11/2025

  1 star
  I had a 30 day "Free" trial of Adobe Stock. They sent me an email indicating it was going to start to be a paid subscription and I immediately replied to the email stating I wanted to cancel. Shortly thereafter I noticed I was being billed for $29.99 a month. I tried to get a hold of them but they only offered Chat which told me I would be penalized $165 or so if I canceled early. This is a rip off and a scam. There is no way to contact them via real person and so you are stuck with a huge penalty. No legitimate business is run like that! I would rate it ) stars if I could!!!

• Review fromJustin D

  Date: 09/10/2025

  1 star
  Do not sign up for the personal account with them. You will never get it back to free and you will never get them to stop charging. Review case #5:24-cv-03630-BLF with the ****************************, where they are having action taken by the *** for this.Also, never use their Adobe Sign with *********** Their system uses multiple portals, and if thats not hard enough, when you add a personal account in there, it cant figure out which account youre going to use. This causes the wrong portal to open and resets passwords because you dont realize youre in the wrong portal.Adobe has 20+ departments. They cant train their **** on everything, yet as a customer youre supposed to know it all just to make their system work.I have heard from my account *** once per yearat renewal, thats it. I have 2 open cases from 2023, neither resolved. You cant put a $ or a decimal for cents in a field that goes into a placeholder spot generated by **********. We got around the $ by hard-coding it into the *** (that cost money, because they dont allow editing the *** under this platform). The decimal point is still a ********** the end of the day, they are smarter than their customer, and their 20+ portals are for security. We just need to get in line.I will be removing this product, and I recommend saving yourself the stress by using DocuSign. Its a little more on the monthly cost but will save you money on tech hours and programming just to get the Adobe system ***********, it took 80 hours of top-tier programmers and nearly a year to get Adobe to work with *********** NOT WORTH IT.

• Review fromGeno D

  Date: 09/07/2025

  1 star
  Not only does Adobe use predatory business practices and misleading subscription terms, but it also has a monopoly on computer software. Additionally, most jobs and education systems will require you to use Adobe. Adobe has also been recently found to use your content to train its AI models, essentially stealing your artwork and content. Overall, Adobe is a massive, inescapable corporation with absolutely no shame for its appalling business practices, and I cannot express how much I absolutely despise them. I strongly advise that if you are able, to avoid giving them your money entirely. A great alternative to Photoshop is Affinity Photo, and for Premiere Pro, I'd recommend Final Cut or Filmora. Remember to VOTE WITH YOUR WALLET.

• Review fromChristopher G

  Date: 09/07/2025

  1 star
  Won't let you uninstall without permission. Exhibits characterstics similar to malware.

• Review fromDeven M

  Date: 09/04/2025

  1 star
  They want to charge me a fee of $59.98 for canceling my subscription to Adobe Stock only 17 days early from the account renewal! It is a fee trap. The only reason I waited until the year **** was because I though the fee would be able to cancel without an 'early cancelation fee'. There is literally no option to stop the annual automatic subscription without paying a hefty fee. I have screenshots of their FAQ section stating that. The company saw an increase in revenue of 11% in 2024, 10% in 2023, 15% in 2022 (revenue in the billions). I wonder how.... I am a small business and this is robbery. I am literally not using your services and yet you charge me. I wait at the year **** to cancel the subscription, and yet you charge me. This is not an exchange of business, this is theft. I should be allowed to ****** a subscription without a massive fee.

• Review fromDerek O

  Date: 09/02/2025

  1 star
  An absolutely terrible company. They promised me a 7-day free trial. I decided to try it out. I received an email confirming it that said, "*****, welcome to your free trial of Adobe Acrobat Studio! After your free trial ends on Sep 10, 2025, you will be charged US$24.99 (plus tax) monthly . At the end of your one-year term, your subscription will automatically renew monthly until you cancel. No annual commitment required after the first year. Price subject to change at renewal. Cancel before the free trial ends and you wont be charged . Cancel before Sep 24, 2025 to get a full refund and avoid a fee. Cancel anytime via Adobe Account or Customer Support. You also agree to the Terms of Use and the Subscription and Cancellation Terms."Then I got an alert that my credit card had my charged for $27.05! That is absolutely ridiculous! That is stealing! You don't promise a free trial if you are going to charge customers for it. Someone needs to prosecute them and get justice for the many customers who have been cheated.

• Review fromDarrell P

  Date: 08/26/2025

  1 star
  You can purchase perpetual licensed software from Adobe, but their customer support personnel will not assist you with activation/de-activation issues that occur over time. This is due to their greed and effort to force you to purchase their software again, when the older software is perfectly capable of running and performing all of the necessary functions that you desire. I hate this greed based business practice that they have adopted and warn anyone against purchasing their products.

• Review fromJESSICA G

  Date: 08/18/2025

  1 star
  I've had equal customer service working with *******, which is a horrible insult, Adobe. You have spent four weeks lying to me about the refund you are going to pay, constantly changing the amount and timeline. I won't go in massive detail. I'll do that depending on your FOURTH try giving me my refund. But it it irrefutable that you are lying and your customer service staff are engaging in game playing. Is it because you don't have BBB accountability? ANY accountability? Is THIS why your stocks are plummeting?

• Review fromDena J

  Date: 07/26/2025

  1 star
  I was charged for a monthly Adobe subscription. When I tried to cancel, one month later, they wouldnt let me unless I updated my payment info. This felt like a manipulative tactic to keep charging me. I have been overwhelmed and paid for months extra when never even using the service. I want this reported so others dont get stuck like I did. This company uses dark web slippery manipulation tactics to keep you signed up. Absolutely terrible company.

• Review fromShona R

  Date: 06/17/2025

  1 star
  These b******* The absolute worst company! Their subscription model is an absolute scam, they do not inform you about the trial period ending they just charge your card I looked in my emails and nope no email about it. Then, if youve locked the card they try to charge it EVERY DAY, you cant cancel the subscription because they cant charge you, if you cancel the subscription early they try to charge you a $89.69 dollar fee, Ive even ordered a new card, to stop them from trying to charge me and somehow they magically got my new card number? That was the final straw, I had to report them for this, not to mention cancel the **** subscription I DID NOT WANT!