Customer ReviewsforAdobe Systems, Inc.

If only there were negative starsAdobe would have negative infinity. As a teacher, we only had basic Adobe yet if you needed to customize a PDF, I had to pay for a teacher account. Now that Im an Instructional designer, I got suckered into a trial subscription that I could cancel at anytime. P.S if you attempt to cancel-because you really cant with a PHD in programming-they literally steal your money. This so called fine print is harder to find a honest politician. Im am so angry that this huge company has resorted to underhanded tactics and flat out lies. I am paying for this software that I cannot even use! Sure you can cancel.Adobe isnt it about time you owned up and and acted as though you cared about your customers or maybe your reputation instead of how much you can take?

Adobe just might be one of the worst companies on the market right now. To not only charge customers skyrocketing monthly subscription prices but charge them hundreds to cancel AND publicly state that consumers can get sued for using old versions of their product? I couldn't live with myself if I worked for a company with those business practices nor if I was willing to charge working-class people such outrageous prices. Especially for a product that is mid-quality at best. If you're considering subscribing to an Adobe product (you know, because they are now ONLY available as subscriptions), don't waste your time. Read the reviews and realize this company would rather send you to collections after tricking you into paying more than actually provide you quality service and care for their product. Try Affinity, Gimp, Procreate, etc. if looking for a similar product.

I was unable to cancel a subscription. As soon as I realized I selection a subscription I don't need or will ever use. The basic Adobe is all I need. Now I pay ***** a month for a year before I can cancel. I consider this an unfair practice. I would have to pay a hefty penalty if I canceled before the year. I'm paying for something I don't use. I don't have a business.

Nearly impossible to cancel without incurring huge fees! Even tried changing my bank card so they would stop charging me but they charged me on my new card without my permission! Seemed so easy to sign up for "free" but takes alot of effort just to cancel!

Cannot use software I paid for but am locked in for two years due to the fine print.

From a B2B (Business-to-Business) perspective, Adobe's license management process is significantly worse than other major software licensing companies such as ****** or ********** Most software licensing companies allow teams or enterprise level users to administrate the number of licenses on their account quite freely. But not Adobe. Adobe requires a whole song-and-dance to remove even a single license outside of their "renewal period," the short period of time just before the annual contract for the licenses renews. Which seems to be how they justify this practice. But many other software licensing companies also make customers sign on to an annual plan paid monthly, so there's nothing really special there.This process that Adobe uses adds significant friction to reducing the monthly costs of a business using their software(s).If you have to have to reduce the number of licenses for any reason, ********************** forces you to contact their representatives through an online chat. The representatives then slowly respond, try at least two or three times to make "special offers" or "discounts" to make you keep the same number of licenses. (Probably to keep the numbers high for the books to look good for Adobe's investors.) On the one hand, the per-unit price of these licenses is significantly cheaper than what Adobe charges for the licenses normally. But on the other hand, the price of the whole set of discounted licenses is still more than just cancelling the several ******************************* seems to be relying on customers forgetting to actually cancel the discounted licenses which they aren't using later, as when the discounts expire, they go back up to full price again.The whole process reeks of anti-consumerism, and really needs a deep-dive by the BBB.

My company purchased Adobe acrobat over 10 years ago. Most employees over the age of 60 tend to retire/move on etc., so our IT manager left the company. In leaving, he was angry at a situation or person that I was unaware of. In that, I WAS NOT GIVEN CRITICAL information related to business accounts I now had to manage. I contacted Adobe today to see what options we had to upgrade our acrobat version 10.1.16.13 that we originally paid less than $300-500 for (I believe). I SPENT OVER 2 HOURS SPEAKING WITH 3 DIFFERENT ADOBE REPS, but I got NO HELP as I don't know specific details used to create this BUSINESS account. The IT manager should be the account holder, so I have them his name, his phone number, his email, the company address, the company phone number, the direct desk number (that is now my direct number), I even gave the accountants name that was his manager, but I was told this information was ALL INCORRECT. I was told I need to speak with myself (IT department), then I was told to talk with the reseller. The IT manager deleted his emails, wiped his hard drive (a 3tb backup and 1tb main), and destroyed files related to these things, so tell me how do I do that? I have the Adobe account number, I have the IT manager's ssn, his personal address, his personal **** account number, I have access to software and services he's purchased online, but he removed anything to help me manage my company's business accounts, so please explain to me what options I have to manage software MY COMPANY PAID FOR. Adobe obviously cares more about the money than following any laws pertaining to it, so this will not be the last contact I have with them since NOBODY ACTUALLY HELPED ME DO ANYTHING OTHER THAN RISK MY LIFE FOR MY HEART RATE EXCEEDING 140BPM RIGHT NOW. I understand I'm young and a female, which means I'm treated differently right off the bat, but I just need one person that's mature enough to speak to me like an adult to find a resolution INSTEAD OF BLOWING ME OFF!

Adobe Acrobat DC is a great software, but their marketing ethics are very poor. In viewing their plans, they advertise the monthly charge, and do not make it clear that you are billed monthly, for a year at a time. When you try to cancel, they charge you a fee. Not only that, I had Adobe customer service phone me, and the representative that called had such a heavy accent, that I could not understand them. During the phone call, they put me on hold, and when they came back the connection kept blanking out, until the line was silent, but they were still connected. I couldn't hear anything. I feet trapped in this subscription. There should be a class action lawsuit. Horrible customer service.

Adobe's student subscription practices are deceptive. Their website design seemingly pushes users towards subscriptions, and canceling mine promptly didn't prevent a four-month charge, leading to credit card debt. This lack of clarity is especially concerning for students who only need basic functionalities like the *** reader, which I never used. I request the BBB investigate these practices and ensure a refund for the four months I was charged for unused services. Horrible horrible business.

My credit card was cancelled before they tried to charge it for a monthly service. So they emailed me, and my Adobe account was not accessible. All good and fair. Then, they repeatedly tried to charge the card and reported it to a collection agency IMMEDIATELY after. So theyre trying to charge me for a cloud service Im not getting and report it as an unpaid debt. They then aggressively try to charge the same cancelled card every day, tanking my credit score 75 points in two months, effectively holding me hostage so that Id pay their (yet again aggressive) fee in order to cancel. So, letting my card freeze was not the message they were going to receive, and they were willing to sabotage my credit to get their way, all of this over a service I was never provided so I never should have been charged for.