ComplaintsforMcAfee, LLC
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Complaint Details
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Initial Complaint
07/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
i was duplicate charged for computer protection last year. i did not discover it until this year when they did it again. i complained t0 my credit card and they contacted mcafee and it was discovered that they had a duplicate email for me. they issued a credit for the duplicate charge. i realized that i had paid the duplicate charge last year. i asked for a refund and they said they could not do it. my husband died in april 2023 and i had many things on my mind at the time and i did not question the charge. i am out ****** because of an error on their part. i do not understand your one year limit. i did not realize it was a duplicate until this year. actually i paid it july 2023 so it is not over a year.Business response
07/26/2024
Dear **************,
This is ***************************. I am on the Executive Customer Assistance Team at ************************ want to thank you for working with me regarding your concerns.
If you have any additional issues or concerns regarding McAfee in the future, please feel free to reply to our email correspondence, or call me directly.
Thank you for contacting McAfee.
Best Regards,
***************************
Executive Customer Assistance TeamInitial Complaint
07/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
McAfee debited our charge card for a renewal we did not want.Business response
07/30/2024
Dear **************************,
This is ***************************. I am on the Executive Customer Assistance Team at ************************ want to thank you for working with me regarding your concerns.
If you have any additional issues or concerns regarding McAfee in the future, please feel free to reply to our email correspondence, or call me directly.
Thank you for contacting McAfee.
Best Regards,
***************************
Executive Customer Assistance TeamInitial Complaint
07/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Back on August 15, 2023 I was charged a ****** renewal fee for McAfee anti virus software for a **** XPS 13 device that I was no longer in possession of. I had previously attempted to cancel the services, however, the customer service agent I dealt with seemingly failed to follow said instructions. I have since called into McAfee 4 times regarding this matter. Supposedly because I did not apply for the reimbursement within their 90 day policy window, they refused to reimburse me. After I pressed further, they supposedly escalated my case to 'tier 2 support' and promised that I would receive a call back, however, no attempt to contact me was made. I called in again a week later and they once again promised to have 'tier 2 support' contact me, but failed to do so.Business response
07/17/2024
Dear ******************,
This is ***************************. I am on the Executive Customer Assistance Team at ************************ want to thank you for working with me regarding your concerns.
If you have any additional issues or concerns regarding McAfee in the future, please feel free to reply to our email correspondence, or call me directly.
Thank you for contacting McAfee.
Best Regards,
***************************
Executive Customer Assistance TeamInitial Complaint
07/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a 5 year computer security plan from McAfee. Poor customer service and tracking and blocking sites and gaining my personal information.Their salesman recommended that I use their search engine and gain access to all my account information.When I called and requested a refund they deleted my account information for the Total Protection Plan that I purchased.Business response
07/23/2024
Dear *****,
My name is *************************; I am a supervisor on the Executive Customer Assistance Team at **********************. We have received your BBB complaint, and I would like to get in touch with you regarding your issue. I have tried to contact you by phone, but I was not able to reach you.
Please feel free to contact me directly at ************. I am in the office Monday-Friday, from 7am to 4pm Central Standard Time (**). If you do not wish to call, you can also reply to this e-mail. I look forward to assisting you.
Sincerely,*************************
Executive Customer Assistance Team
**********************
Customer response
07/24/2024
Complaint: 21953243
I am rejecting this response because: i called the number listed on your response and it is not a business phone number.I am seeking a refund.
Sincerely,
******************Business response
08/06/2024
Dear *****,
This is ************************* again, with McAfee's Executive Customer Assistance Team.
I have attempted to reach you again using the phone number and email address provided in your complaint, and have not been able to reach you. As previously noted, you can reach me directly at ************ between the hours of 7 AM - 4 PM Central Standard Time, or by replying to either email message sent to you on July 23 or July 31.
Sincerely,
*************************
Executive Customer Assistance Team
**********************
Initial Complaint
07/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am not receiving a service that I paid for.Business response
07/19/2024
Dear ****************,
My name is *************************. I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.
I am not able to provide any account details publicly, but I have contacted you directly by email with information specific to your account. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email or to reach me directly using the contact information in my email. I am available Monday-Friday, from 7am to 4pm Central Time (**).
Thank you for contacting McAfee.
Sincerely,
*************************Initial Complaint
07/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
see attached. bill from mcafee for $399.99. have not used mcafee for many years. says call ************ w/in 24 hrs, inv rezazmkq#*****, order ************, from ***************************, ***********************, what should i do? thx.Business response
07/15/2024
Dear **************,
My name is ***************************. I am on the Executive Customer Assistance Team at **********************. We have received your case, and would like to get in touch with you regarding your concerns.
Just to confirm, the invoice you provided did not originate from McAfee, and we suspect it may have been crafted in a phishing attempt. The information included in the invoice are not official McAfee details. Emails originating from McAfee will come from a sender with a mcafee.com domain, and our official support contact information can be found and verified at *******************************************.
Unfortunately,it is not uncommon for bad actors to leverage the name and goodwill of reputable companies when attempting to scam consumers. McAfee takes reports of such fraud seriously and has a robust internal program to address such scams with appropriate enforcement action. I have reported the information provided to our team for handling.
If you have any additional questions or concerns, please feel free to respond back to my email correspondence, or you may contact me directly using the contact details notated in my email.
Sincerely,
***************************
Executive Customer Assistance TeamInitial Complaint
06/27/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I paid McAfee for a 3year subscription and it is not up untill 12/24/2024 for two days now i get a notice that my subscription is no longer good and I have 100 breach's and that i need to pay them again B4 I can be protected. This is not right, I am getting " your computer is in danger" and " your PC is at risk " Making it impossible to use. I still have 6 months of use. this to me is SPAM, and HERASSMENT, and a bad company practice. I want them to STOP threating me.Business response
07/09/2024
Dear ************,
My name is *************************. I am on the Executive Customer Assistance Team at **********************.
I am not able to provide any account details publicly, but I have contacted you directly by email with information specific to your account. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email or to reach me directly using the contact information in my email. I am available Monday-Friday, from 7am to 4pm Central Time (**).
Thank you for contacting McAfee.
Sincerely,
*************************Initial Complaint
06/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I been getting charge on this account with my name and my information fraudulent done with all my consent I asked the customer percentage if you leave my account and to let me know what account is being used to pay for the services which he refused and said that it was updating their system and wanted me to download more apps so he could basically have more of his way with my phone and my information to steal my identity and my data use on my phone McAfeeBusiness response
07/03/2024
Dear *****,
My name is ***************************. I am on the Executive Customer Assistance Team at **********************. We have received your case, and I would like to get in touch with you regarding your concerns
Just to confirm, the invoice you provided did not originate from McAfee, and we suspect it may have been crafted in a phishing attempt. The information included in the invoice are not official McAfee details. Emails originating from McAfee will come from a sender with a mcafee.com domain, and our official support contact information can be found and verified at *******************************************.
Unfortunately,it is not uncommon for bad actors to leverage the name and goodwill of reputable companies when attempting to scam consumers. McAfee takes reports of such fraud seriously and has a robust internal program to address such scams with appropriate enforcement action. I have reported the information provided to our team for handling. We urge you to not click any links included in those emails and to report them as spam/phishing per your email providers reporting process. You can read more about phishing emails in the article found here, *****************************************.
If you have any additional questions or concerns, please feel free to respond back to my email correspondence, or you may contact me directly using the contact details notated in my email.
Sincerely,
***************************
Executive Customer Assistance TeamInitial Complaint
06/21/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
i never ever oredered or authorized a payment to this company, yet they bill me periodocally, and they try to override existing security products and you have to contantly remove them from your programs. how are they able to annoy people like thisBusiness response
06/26/2024
Dear **********************,
My name is ***************************. I am on the Executive Customer Assistance Team at **********************. We have received your case, and I would like to get in touch with you regarding your concerns
Just to confirm, the invoice you provided did not originate from McAfee, and we suspect it may have been crafted in a phishing attempt. The information included in the invoice are not official McAfee details. Emails originating from McAfee will come from a sender with a mcafee.com domain, and our official support contact information can be found and verified at *******************************************. Additionally, I am unable to locate a McAfee account associated with ******************.
Unfortunately,it is not uncommon for bad actors to leverage the name and goodwill of reputable companies when attempting to scam consumers. McAfee takes reports of such fraud seriously and has a robust internal program to address such scams with appropriate enforcement action. I have reported the information provided to our team for handling. We urge you to not click any links included in those emails and to report them as spam/phishing per your email providers reporting process. You can read more about phishing emails in the article found here, *****************************************.
If you have any additional questions or concerns, please feel free to respond back to my email correspondence, or you may contact me directly using the contact details notated in my email.Sincerely,
***************************
Executive Customer Assistance Team
Initial Complaint
06/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My **** 4568 is being charged $7.99 monthly by vendor McAfee Safeconnect for the past year. I have not authorized this charge. For the past several months, I have made repeated attempts to contact McAfee at the phone number listed on the bank transaction, none of which has stopped the charge. I have been told I do not have any accounts open, yet I continue to be charged and receive email indicating that my **** will once again be charged for a renewal. I do not wish to have any accounts open with **********************, nor to receive renewal emails, or continued charges.Business response
07/03/2024
Dear ******,
My name is *************************; I am a supervisor on the Executive Customer Assistance Team at **********************. I have received your BBB complaint and would like to get in touch with you regarding your issue. I have tried to contact you by phone, but I was not able to reach you.
Please feel free to contact me directly at ************. I am in the office Monday-Friday, from 7am to 4pm Central Standard Time (**). If you do not wish to call, you can also reply to my e-mail message. I look forward to assisting you.
Sincerely,*************************
Executive Customer Assistance Team
**********************
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Contact Information
Customer Complaints Summary
696 total complaints in the last 3 years.
234 complaints closed in the last 12 months.