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ComplaintsforTotal Defense, Inc.
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Complaint Details
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Initial Complaint
03/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Total Defense, Inc. charged my card on March 2nd, 2023, in the amount of $99.99. I contacted them and asked them to refund the amount back to my card. They reassured me that they refunded the amount back to my account on the same day. However, my bank ?? states otherwise. My bank states that nothing was refunded back to my account from Total Defense, Inc. in the amount of $99.99. Now, when I contacted Total Defense and said what my bank told me, Total Defense had provided me with a reference number for the refund transaction. I then contacted my bank ?? back and gave them the reference number that was provided to me by Total Defense. But my bank reassured me that Total Defense didn't refund me back the amount of $99.99 to my account ??. I just want my money back ??.Business response
03/15/2023
Hello,
We can confirm that the refund was successfully processed on 3/3/23. It can take up to 10 business days for the funds to be reflected back into the customer's account.
Please let us know if you require additional information.
Kind Regards,
Total Defense Support
Customer response
03/15/2023
Complaint: 19593223
I am rejecting this response because:
When I contacted Total Defense on the March 13th, 2023 about my refund, they did provided me with a reference number. However, I contacted my on the same day and according to the representative at the bank ?? nothing was showing as a refund from Total Defense on March 3rd, 2023 in their system and I did gave them the reference number that Total Defense had provided to me. I want a confirmation of the exact amount and the date that it was refunded back to my card. The account for ****************** is under my brother's name but I used my card.
Sincerely,
*****************************
Business response
03/29/2023
Hello,
We can confirm that the refund in the amount of $99.99 was successfully processed on 3/3/23.
Kind Regards,
The Total Defense Support Team
Customer response
04/14/2023
Complaint: 19593223
I am rejecting this response because:
Sincerely,
*****************************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.