ComplaintsforCommonwealth Central Credit Union
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Complaint Details
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Initial Complaint
02/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I financed my vehicle through common wealth credit union. I noticed that the company started placing forced placed insurance on my payments. I had my own vehicle insurance and i declined that service. However I was charged $60per month for 5 years. I called and complained repeatedly. However i was still bring charged for forced placed insurance. I had to contact each of my insurance providers and get the declarations and then email all of the information to common wealth loan adjustments department. even after I did this I was still being charged for insurance.I have made repeated phone calls to get this adjusted and i keep getting the run around.I am very upset with this company. I feel there business is conducted under fraudulent terms.I was told by ************************* i was making my final payment on December 18th in the amount of $594. I did not receive my payoff letter. I was contacted again from the loan adjustments department for another payment. They are turning around and charging me late fee's. I feel everything that I have been going through is illegal. I do have a payoff letter now for the final amount of $60. And they are still trying to charge me $300.I want all of my late fees returned and a professional letter of apology.I also want public to be aware of this unprofessional business.Business response
02/05/2024
February 2, 2024
Better Business Bureau
***********************************************************************************
Re: *******************
1450 ****************************************
****, ** 89523
To Whom It May ********
This letter is in response to the complaint filed by *******************.
We reached out directly to ************* to get more detailed information to better understand the situation at hand. Based on the information provided, we do not believe that we are the financial institution that ************** is referring to in his complaint. We do not have an employer by the name of the individual reference in the complaint.
Should you have additional questions, please let me know.Initial Complaint
12/15/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I opened an account with ************ Central ** and was reached out by ******** ******* on 10/25/2021 about my account opening request. She said I needed to unfreeze my credit so she could pull it, I asked her clearly if this was a soft pull and it was fine it was a soft pull. She assured me it was a soft pull and not a hard pull on my credit. ******** in the end, it resulted in a hard pull on my account. I reached out to her on 11/1/2021 and 11/15/2021 and each time I was either ignored or she brushed aside the issue saying I agreed to a credit check. Yes, I agreed to a credit check from her only if it was a soft pull on my credit, I asked her clearly if it was a soft pull and she said it was but it was not a soft pull but a hard pull on my credit. I would like the hard pull on my credit removed.Business response
01/26/2022
Business Response /* (1000, 5, 2021/12/16) */ Contact Name and Title: *** ******* COO Contact Phone: XXXXXXXXXX Contact Email: ******************** I looked into this matter, and I found that Mr. **** is completely correct, and our employee gave him misinformation. I apologize for this, and I believe she made the mistake because she honestly believed that she was correct. I have corresponded with our credit bureau, Experian, to remove the inquiry from its system. It might take several days for them to process this request. Again, I'm sorry for the mistake. Thank you, *** ******* Chief Operating Officer
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.