Business ProfileforKeyPoint Credit Union

On December 1, 2023, I paid off my auto loan in full. Since that date, I have contacted Key Point Credit Union numerous times seeking clarity on when I will receive my auto loan title. On two occasions I asked to speak to the supervisor and I was told there was no supervisor available and that I'd receive a call back which I didn't. During the first week of January 2024, I called ****, I asked the representative for a supervisor. She explained she could transfer me but she wanted to help. She also told me that the reps I spoke to recently were contractors and likely taking calls from some contract agency and they don't have the info that the full time **** reps do. I explained that I haven't received my auto loan title. The **** rep told me they had already released my VIN number to the *** in ******** which is where my car is registered. She also told me that ** is responsible for sending me the title. It is near 2 months and I still have not received my car title. Today, 2/20/24, I contacted the ******** *** in ***********. I explained what the **** rep told me. The ** *** representative told me that the **** rep is wrong. ******** does not release car titles to the owner if a lien is on the car (albeit paid off) and that they would only release the title to the lien holder and therefore, the lien holder would need to issue me a paper title and I would then need to bring that title to the *** in ********. The ** rep also said they will send me a letter for reference and I could send that to **** if needed. I've contacted **** twice today, 2/20, and was not connected to anyone. The automated system disconnected the call after extensive time. Someone please help me get a resolution to my issue and have my car title sent to me for the car that I rightfully and fully now own.