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ComplaintsforBlue Ribbon Driving School LLC
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Complaint Details
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Initial Complaint
09/24/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ricks Driving School LLC provides driver training to teens, preparing them for their Drivers License test. The service he provides and that I paid for ($425) is based over 6 months (three 2-hour lessons is the agreed upon curriculum (see website). My disagreement arose when I noted that with the first two lessons he brought by son back after 1.5 hours (instead of 2 hours as agreed and paid for) but I let it go and did not complain. When I did complain was when my son had his final lesson on 9/14/21. **** and I had spoken on the phone prior to his lesson and confirmed that it was the last lesson and therefore he would be taking him to practice near the area around the DMV so he would be familiar with it. Not only did **** NOT take my son to the DMV area, he returned my son after an hour and 15 minutes (1:15). I contacted him later via text and asked him to make up that missing hour, to which he has ignored and he has continued ignoring me, despite my repeated requests.Business response
11/18/2021
Business Response /* (1000, 5, 2021/11/10) */ Hello, We received a letter from the BBB. We're sorry you were not satisfied by our service. The office phone doesn't receive text messages. We wish someone would have tried to call or email us. We would have immediately returned your money. We want everybody to be happy with our company. We will immediately mail a refund check of $425.00 to __________. We have ____________as the mailing address. If this address is incorrect, please contact us at _____________________. Thanks, _______________ Consumer Response /* (2000, 7, 2021/11/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have accepted the refund and appreciate how quickly Iit was resolved. However, his statement that he hadn't heard from me is simply not true. Additionally, if I were texting to a landline phone then my cell phone carrier would have notified me of my mistake. I'm quite confident that he got my messages.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.