ComplaintsforBoho Loko Studio
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to lodge a complaint against Boho Loko Studios for a highly disappointing experience with their service.From the beginning, communication was challenging, with the owner, ***, being unresponsive and requiring multiple prompts to send designs and answer questions. On the day of our event, the Boho Loko Studios team set up the decorations and left before our party arrived. We found the backdrop had fallen over due to insufficient reinforcements. Tablecloths and centerpieces were also displaced.We requested Boho Loko Studios return to fix the setup, but they refused, citing other commitments and instead sent us "tips" on how to fix it ourselves. Their response was unprofessional and inadequate.When they returned to clean up, we raised the issue and asked for reimbursement. They refused, claiming they couldn't control the wind and mentioning the time spent setting up. Despite providing event details months in advance, they repeatedly asked for information I had already given, demonstrating a lack of organization.Given the premium price we paid, we expected better service. I am requesting a partial reimbursement due to the unprofessionalism and inadequate service provided. I strongly advise against using their services based on this experience.Thank you for your attention to this matter. I look forward to your prompt response.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.