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          Find a Location

          iHealth Labs, Inc has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • iHealth Labs, Inc

              150C Charcot Ave San Jose, CA 95131

            • iHealth Labs, Inc

              120 San Lucar Ct Sunnyvale, CA 94086-5213

            Business ProfileiHealth Labs, Inc

            Health and Medical Products
            Multi Location Business

            Additional business information

            Additional Info:
            The BBB opened an investigation on this firm due to the amount of inquiries we have received. According to BBB files, consumers allege not receiving the purchases they paid for. Furthermore, consumers allege not being able to get a response with the details of their orders or refunds. On February 14 and March 1, 2022 the BBB contacted the company in regard to our concerns about the amount and pattern of complaints we have received, unfortunately, the BBB did not receive a response.

            The Federal Trade Commission's Prompt Delivery Rules "spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet." For more information about the FTC's Prompt Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules
            See all additional business information

            Contact Information

            150C Charcot Ave

            San Jose, CA 95131

            Get Directions
            Visit Website
            (855) 816-7705

            Customer Reviews

            1.28/5

            Average of 18 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            30 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            iHealth Labs, Inc has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • iHealth Labs, Inc

                150C Charcot Ave San Jose, CA 95131

              • iHealth Labs, Inc

                120 San Lucar Ct Sunnyvale, CA 94086-5213

              Location of This Business
              150C Charcot Ave, San Jose, CA 95131
              BBB File Opened:
              3/7/2017
              Years in Business:
              12
              Business Started:
              10/13/2011
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Business Management
              • Jack Feng, CEO
              • Junfu Li, CFO
              Contact Information

              Principal

              • Jack Feng, CEO

              Customer Contact

              • Jack Feng, CEO
              • Junfu Li, CFO
              Read More Business Details and See Alerts

              Customer Complaints

              30 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/22/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              On January 10, ****, I ordered same day delivery of iHealth Covid-19 Antigen Rapid Delivery, 2-pack, from Amazon. I live in ******, ********. When I received the package that same day, I discovered that the tests expired eight months ago, even with the government extension of the expiration date, which is available on the iHealth website noted below.More details: The box reads: iHealth Covid-19-Antigen Rapid Test - 2 TESTS Lot No. 222CO20208 Use by: 2023-02-07 I went to the iHealth website (********************************************************) to see the latest government extension of the expiration date, and entered the Lot Number. It showed that the "Extended use-by date" is 2023-05-07. The tests expired eight months ago! This is a dangerous public health issue. Someone could have Covid, and these expired tests could incorrectly show a negative result. I have contacted iHealth and the **** I have not heard back from iHealth concerning what they are doing to address this issue.
              Read More
              Read 29 More Complaints

              Customer Reviews

              18 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jean O

              08/26/2023

              The 5 pack Covid Test I ordered in June 2023 arrived missing all of the sterile swabs and one of the solutions. I didnt open *********** now (August) so it is too late to return and all of the tests are completely useless. My partner realized this morning that his 5 pack, bought last spring, is missing one solution. This must be a common issue and a total rip off for an increasingly expensive product.
              Read 17 More Customer Reviews

              Local BBB

              BBB of Los Angeles & Silicon Valley

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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