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ComplaintsforPetty Heating and Air Conditioning
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Complaint Details
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Initial Complaint
01/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In October I hired **** to install a completely new heating and ** system costing over $30,000. At the beginning I let him know that having a quiet system was important to me. This was especially important as he was going to place the ** unit next to my bedroom. He initially quoted one ** system. Again, I asked him about a quiet system and he say this unit would be just fine. Finally, I asked about a dual stage system which I had heard should be quieter. And, I asked again about one of the very quiet units. He commented about his initial recommended unit or the dual **********"... don't worry, this unit will be very quiet. You will see. You don't need to spend the extra money for a quieter unit." The dual stage ** unit installed is terrible! When operating there is a constant loud buzz from the compressor radiating through the wall into my bedroom. I paid another Carrier/****** dealer to inspect the installation and they stated this is not normal. They also commended that they don't normally recommend placing this type of unit next to a bedroom due to how loud it is. They normally quote one of the quieter models. They noted other issues with the installation. I have made multiple attempts to resolve this in an amicable manner with ****. This includes my offering to pay for the difference in price for a quieter ** unit and his labor to replace. He has refused any attempt at a compromise and has retaliated by filing a mechanics lien for the small balance due to him of $2,500 (less than 10% of the total installation cost). Actually I owe him $1,345 Oh, and the air intake that sits opposite my office whistles when operating. **** noted this is due to the filter and is normal. Ie. No interest in resolving.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.