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ComplaintsforGreen USA Cleaning, LLC
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Complaint Details
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Initial Complaint
04/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had hired this cleaning company for a cleaning service at my property in ************ on 2/13/24 . They quoted 2 hours for cleaning. the cleaners arrived at the house. The cleaner confirmed that they will finish the cleaning job in 2 hours. This was recorded in text. The cleaners left the home dirty and did not do the job. I sent pictures of the same to the cleaning company. The cleaning company representative initially said that they will send the cleaners again to fix the job. They did not do so. I then received another call from them saying that will charge for 30 minutes extra cleaning time to send the cleaners again to fix the job. This was contradictory to the initial terms of service. Their website also clearly mentions a satisfaction guarantee which they violated (uploaded screenshot). They had themselves confirmed that they will complete the cleaning job in 2 hours after they arrived at the home. They did not clean the house. I sent pictures of the same to the cleaning company. I had to take 1 more day off from work and hire another cleaning company on - *********** cleaning 2/15/2024 to clean the house. I have proof of receipt of payment from the other cleaning company as well (uploaded). Green USA cleaning is now harassing me and threatening to start a lien process against my property. I need them to stop harassing me and stop them from fraudulently start a lien process against my property.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.