ComplaintsforNOW Jewelry
Jewelry Stores
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Complaint Details
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Initial Complaint
07/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On May 4th 2023 I ordered two rings for my mother and the money was automatically taken from my credit card and I was told 3 to 5 days shipping. I still have no rings and it is July 8th 2023. I have repeatedly called and emailed the company with no response at all. Just want a refund or my rings I ordered. Thank you.Initial Complaint
06/29/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with the company on April 25, 2023. It said it would arrive within 5-7 business days. It is now June 29, **** and I still have not received my order. I have reached out to them numerous times through email and phone calls and ha e not received an response back. I just want my order or my money refunded.Initial Complaint
06/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order #****** was placed by me on Friday, May 12, 2023. My credit card was immediately charged for the total amount of $56.37, This amount was for 5 items ordered in the amount of $47.00, and the remaining charges were for shipping and various City, County, and State taxes.This purchase was supposed to ship to my Sister, as a belated surprise gift. My receipt thanked me for my order and said upon shipment, typically between 1 - 3 business days, I would receive an email with tracking information. I waited for about two weeks before checking their site to see the status of my order. It said that it was being processed for shipping. As of June 8. 2023 it says the same. I left a message in the space of there site asking when this order would be shipping. I also sent an email, and called their phone number and left my name and number for a return call. To date I have not received any reply from them in any form. All I want is delivery of the items I purchased.Initial Complaint
03/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
At the beginning March 2023 i placed an order and I haven't gotten it. I have reach out and keep getting told they are back logged and I could have my money refunded. That has yet to happen. And still can't get in touch with any oneInitial Complaint
08/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unresolved
I placed 3 orders on both 6/30/2022 and 7/1/2022. Haven't received my orders and it's now 8/09/2022. Emailed them asking about my order and was emailed back a generic email about taking time because they make their rings and that I'll receive and email with tracking soon. I checked through their "track my order " and all of them showed still processing. I emailed them back requesting a refund. And I haven't heard back from them ever since. I have emailed them 3 times now requesting a refund and haven't heard back. I am disputing with ******** since it's been way past the time frame they I should of received my orders. please help me solve this issue since I haven't heard back from them. Thank you so much. I'll be sending all documents to **** to verify my claims and emails I've sent out so far. Super frustrated!Business response
02/01/2023
Business Response /* (1000, 5, 2022/08/22) */ Hi *******, Thanks for the message! Hopefully the delay in shipment was fully communicated. It does look to have made it by now! ***************************************************************************************** Consumer Response /* (3000, 7, 2022/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Had repeatedly stated that I wanted to cancel before it was shipped and my emails were ignored. I am still waiting to hear back about a refund since as stated many times I no longer wanted the items. It's very frustrating and hope in the future they have better customer service. Please provide me the information to send back the merchandise since I don't want any of it. Thank you and please respond. Consumer Response /* (-5, 8, 2022/08/25) */ Hi I have sent out various emails requesting my orders to be cancelled and they went ignored. I had already told the company I didn't want the items and they still send them to me. I asked for a return address to sent back items and they have yet to answer any of my emails. I'm extremely upset with this company lack of communication. Can you please request in my behalf a refund and to have an address to ship back items ?? I have received only 2 out of 3 and I have no desire to keep them. They have only answered to you and have also not answers to***** credit card. Please help me to resolve this. Thank you . Sent from my*******Initial Complaint
08/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On May 10, 2022 I ordered 3 rings. The order took much longer to arrive than expected, but that's not the issue. The rings were the incorrect size. It states on their website they offer free returns and exchanges for a different size. I emailed the company about the return and received a response on June 23, 2022. This was their response - (Sorry to hear that. We do cover you for sizing and fit so rest assured! We do cover you with free returns in this situation! Let us know if you want us to process that as well as the new sizes that you desire.) I emailed back the same day saying yes please process the return. I never received a response. I emailed them 3 more times on June 24, June 28 and July 6 and have never heard anything back. They are a scam and false advertising. At this point I would like a full refund as I am frustrated and never want to deal with this business again.Business response
08/22/2022
Business Response /* (1000, 5, 2022/08/22) */ Hi *****, did you get your prepaid shipping label to complete the return? Consumer Response /* (3000, 7, 2022/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received a prepaid shipping label. I am still requesting a refund at this point, it has been drug out so long with no responses. Business Response /* (4000, 16, 2022/09/11) */ Hi *****, thank you for the response. Returns are always free with our brand. We have not received any correspondence from you in our email asking about a return. The last email was in July. Nor do we know which styles you would like to return. Consumer Response /* (4200, 18, 2022/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have emailed several times with the information about what items to return and received no response from YOU. You keep saying returns are free and I have yet to receive a shipping label or any help from you for my return. I stated in my many emails that all 3 rings I ordered are the wrong size and I need to return all 3. Business Response /* (4000, 20, 2022/09/21) */ Hi ****, please send an email to initiate the return. It's being made to seem like emails are sent everyday to us, but the last email that we received from you is from 4 months ago. We don't know if those are the same details. Consumer Response /* (4200, 22, 2022/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not say I emailed lately, but I did email multiple times within a few weeks and never received any responses. I gave up after that with emailing this company. That is not professional or courteous. Also, if you are able to see the emails I sent, I do not understand why you have never sent a return address label to the multiple requests I made. You also should be able to see my email, so I feel like this is a tactic to not return items for customers- you just don't respond. My email is***********************. I have given all the details for this return now, multiple times. I need to return all 3 rings. Business Response /* (4000, 24, 2022/10/02) */ Hi *****, please send us an email requesting a return, and we'll process the return for you. Thank you.Initial Complaint
07/24/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered from NOW Jewelry on July 06 it stated that the order was placed. Standard shipping 5-7 business day. I've been waiting over 17 days to see that my order has shipped. The company hasn't answered any of my questions and I just feel like they are not going to send me a refund.Business response
09/12/2022
Business Response /* (1000, 8, 2022/08/14) */ Hi *********! Apologies about the delay, hopefully the backlogged order due to out of stock items was fully communicated. It looks to be one its way now so you definitely should be expecting delivery soon! ***************************************************************************************** Consumer Response /* (3000, 10, 2022/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I explained to them several times these rings were supposed to be gifts for my bridesmaids. I also explained that I need to have them by August 12th. They just kept sensing the same response. It's inconvenient because now I will have to return them and I'm sure that process will be just as slow and upsetting. There's no phone or email and they just sense the same response. Business Response /* (4000, 12, 2022/08/24) */ Hi *********, No worries at all. Hopefully it is all received by now!! Consumer Response /* (4200, 14, 2022/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want a refund. Business Response /* (4000, 18, 2022/09/11) */ Hi *********, all orders with delivery require returns. Returns are free. We have yet to receive a request for a return from you in our email. Thank you.Initial Complaint
06/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a ring on may 31st. It is jun 13th and I still have not got a order number or anything. I was suppose to get it in 5 to 7 days. I just want my ring.Business response
07/19/2022
Business Response /* (1000, 8, 2022/07/07) */ Hi ******! Hopefully it's all received by now!Initial Complaint
01/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On January 1st, 2022, I ordered 4 rings. It was guaranteed that I would get it between 5-7 business days. It is now January 10th, 2022 and my package hasn't even been shipped yet. When I check the shop app, it says "order placed". I have sent 2 emails with no reply. I commented on insta just to get blocked. I am very disappointed in this place and my friends won't even get their gifts for their birthdays now.Business response
02/15/2022
Business Response /* (1000, 5, 2022/01/28) */ Hi ****! So sorry to hear that! Can you let me know your email or order # so I can check on your order for you?Initial Complaint
11/24/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On November 5th I placed an order (order number XXXXXX). I was told I would receive a tracking number within three days of purchase. After two weeks I emailed them and was told I would receive the number within the next few days, and they never did. I finally emailed the company at their contact email given on their website to ask for a refund and they have not responded. Their website states they will respond within 24 hours, it has been several days. My purchase was for $18. I sent another email asking for a refund and have not heard back again.Business response
01/13/2022
Business Response /* (1000, 5, 2021/12/12) */ Hi *****! Hopefully things worked out alright! https://tools.usps.com/go/*******************************************************************
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Contact Information
Customer Complaints Summary
12 total complaints in the last 3 years.
0 complaints closed in the last 12 months.