ComplaintsforForesight Mental Health

• Initial Complaint

  09/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a lot of concerns about the multiple issues I've faced in the last few months with Foresight Mental Health. 1) Billing: A ***** bill was emailed to me with no explanation. I emailed back asking for clarification and nobody got back to me. I eventually did get ahold of someone, who said "oops we emailed those out by mistake, let me clear up your bill." -This issue alone raises red flags. If they knew it had happened, why not clear it on their own? Would they have refunded me if I'd paid or just quietly kept my money? Knowing that the company apparently went broke this summer doesn't assuage my fears. 2) My appointments weren't showing up in the portal. I've since heard from operations that this was a technical error and has been cleared up, but my concerns remain: why push hundreds of psychiatric appointments to a new platform that isn't ready to go? 3) My portal messages to my care provider did not seem to be getting through. 4) I ran out of multiple medications (yes multiple) and couldn't get connected with my provider to get refills. -Going off of my medication suddenly was physically and mentally very difficult. I had to miss work due to the side effects. In addition, I had to call the company multiple times and sit on several egregiously long holds (one was 45+ minutes) to get ahold of someone who could help. This level of carelessness is unacceptable, especially given Foresight's responsibility to people with severe and chronic mental illness. I'm good at self advocacy, but not everyone is. If this is how patients are being treated, how long until someone is significantly harmed or even killed because they can't access their medication. I have emailed the above details to the company twice now. I have had several calls from people who work at Foresight calling to ask if my refills ever got dealt with and if my appointments are set. They have completely ignored the concerns I've voiced. The higher ups need to answer for their negligence.

  Business response

  10/21/2022

  Business Response /* (1000, 8, 2022/10/07) */ Hello, Thank you for reaching out and we appreciate you presenting this case to Foresight Mental Health. Regarding our resolution, a member of Foresight Mental Health's leadership team will be more than happy to outreach the aforementioned member in writing to open dialogue with the member regarding these issues. Foresight Mental Health is more than willing to do whatever we can that aligns with our company's internal policies to resolve this issue. Unfortunately, I am unable to elaborate on any additional terms of resolution, as Foresight must comply with HIPAA and Foresight does not have a release of information on file from this member to provide additional information to BBB regarding case/member specifics. Please note Foresight will have a written response to this member in the near future. Again, Foresight Mental Health appreciates BBB bringing this case to our attention and will work to immediately resolve the aforementioned issues. Consumer Response /* (3000, 10, 2022/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not yet heard from Foresight about this complaint and my concerns remain. Business Response /* (4000, 12, 2022/10/10) */ Hi There, A member of Foresight Mental Health's clinical leadership team will be reaching out via written notice over the next few days. Foresight appreciates your patience in this matter and hopes to be able to move this matter to resolution.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩