5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Darren B
1 star01/15/2024
After using the service for simple things 6 or 7 times successfully by sending money from one of my accounts to another one of my accounts both in my name. While I wad away working a winter storm that devastated the east cost of America. My wife was stranded at a gas station with my 3 small children. I remembered xoom working in the past and was going to use it to send the same transaction numbers I've used in the past.A few minutes after sending the money I realized it hadn't arrived yet at 3:35 am. After checking my account I seen the transaction had been flagged for security reasons. I was told to contact support via phone. After calling the number I quickly learned their service wasn't available until 9am. Xoom promised instant money transfers without warning its customers of this fraudulent behavior. They either want to collect information from you to sell it to a 3rd party. Or they're trying to make the process so difficult you eventually cancel the transaction while they keep your fee.Absolutely criminal type behavior. I won't be using this service in the future.Review from Eve S
1 star12/06/2023
Allowed my account to be hacked where $864.99 was stolen from my account, sent their fraud department proofs and they denied my claim 3 times. I never even signed up or consented to have a Xoom account, but yet ********************** gave them my information to create a hole for my PayPal balance to ve stolen and they dont honor their claim to offer a full refund if someone steals your account information and makes an unauthorized transaction. Don't use them! Horrible business practices and lairs!Review from Former C
1 star11/16/2023
***** the rudest most unprofessional representative I dealt with in 6 Plus decades on earth. Horrible service 1 hour on the phone promises promises never lets the transaction go through and disconnects me with no explanation. Rude and disgraceful. With a million other ways to send money I will never use these horrible people or their disgraceful Representatives again. They should start by firing him.. this idiot refused to give us a supervisor when requested numerous times. He is a Disgrace.Review from Ayana M
1 star11/16/2023
This company is awful small transfer to ******. They want to know to who? why? what? do you know the person youre sending money? Whats the reason you sent money anyway they canceled two of my transfer and I spent hours talking to them online heavy accent, the call goes out of the country. Those kids dont know anything about how to confirm if the transaction is real or not. Is none of their business, if Im sending money to a relative.Review from Alfredo M.
1 star02/13/2023
Worst place to send money overseas. They don't want to take responsibility to a reported fraudulent transaction. I had about six transaction reported last Jan 18,2022. The Transaction was made in my account without my their investigation say it is a legitimate transaction. How can it be a legit transaction if I did not made the transaction, the transaction was made thru my account and transfer money to India. I reported it to them as soon as I received notification about the transaction by my bank. I wonder how many more fraudulent transaction like has taken place in this remittance center that was not being reported.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.